Army Tap - Contract Installation Manager (Cim)

Calibre Systems; Vicenza; On-site; EUR 52,000 - 76,000; Full time

Job summary

CALIBRE is seeking a Contract Installation Manager (CIM) to lead Army Transition Assistance Program operations at a designated installation in Vicenza, Italy. The CIM will supervise TAP staff, coordinate with Government personnel and command leadership, and ensure high-quality transition services for Soldiers preparing for civilian life.

The role requires strong leadership, customer service, organizational and stakeholder engagement skills to maintain service continuity and compliant program

Qualifications

• Bachelor's degree required.
• Minimum of two (2) years of Army TAP experience in counseling, transition, workforce development, or related field.

Responsibilities

• Oversee daily TAP operations at the installation.
• Supervise staff and coordinate with Government personnel and stakeholders.
• Monitor performance, attendance, and data entry; ensure compliance with Army TAP requirements.
• Provide weekly operational updates to leadership.
• Lead workshops, counseling sessions, Capstone activities, and transition services.
• Manage scheduling, facilities, and service delivery to Soldiers transitioning to civilian life.

Skills

Leadership

Customer service

Communication

Scheduling

Data analysis

Staff coordination

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

ARMY TAP - Contract Installation Manager (CIM)

Vicenza, Veneto

Job ID: 5484

CALIBRE is an employee-owned mission focused solutions and digital transformation company supporting clients across defense, federal, and commercial markets. Through innovative services, data-driven solutions, and deep domain expertise, CALIBRE helps organizations solve complex challenges, improve operational performance, and achieve mission success. Our employee-owners are committed to delivering exceptional value while fostering a culture of collaboration, accountability, professional growth, and service excellence.

CALIBRE is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation. The Contract Installation Manager serves as the primary contractor representative at the installation and is responsible for overseeing daily TAP operations, ensuring high-quality service delivery, and coordinating with Government personnel, command leadership, and community stakeholders. The CIM provides leadership for installation-level operations while maintaining direct involvement in supporting Soldiers as they prepare for successful transitions from military to civilian life.

The successful candidate will be responsible for managing operational activities, supervising staff, monitoring program performance, and ensuring compliance with Army TAP requirements, Government policies, and contract standards. This position requires strong leadership, customer service, organizational, and stakeholder engagement skills to support mission success and maintain uninterrupted transition services.

Summary

The Contract Installation Manager leads day-to-day Army Transition Assistance Program operations at an assigned installation and serves as the primary contractor point of contact for local Government and command stakeholders. The position is responsible for operational oversight, staff coordination, service quality, compliance monitoring, customer satisfaction, and effective delivery of transition assistance services.

Key Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Required Skills

• Strong leadership, organizational, and team coordination skills.
• Excellent customer service and stakeholder engagement abilities.
• Strong written and verbal communication skills.
• Ability to analyze operational performance and implement corrective actions.
• Experience managing schedules, records, and customer-facing operations.
• Strong facilitation, counseling, and problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to obtain and maintain required Government suitability, installation access, Common Access Card (CAC), and system access.

Preferred Skills

• Knowledge of Army Transition Assistance Program policies, procedures, and service delivery requirements.
• Familiarity with Career Readiness Standards (CRS), Individual Transition Plans (ITP), and Capstone requirements.
• Knowledge of military installation operations and support services.
• Ability to build and maintain effective working relationships with military leaders, Government personnel, community organizations, and workforce development partners.
• Experience working within performance-based Government contract environments.

required Experience

• Bachelor's degree from an accredited college or university.
• Minimum of two (2) years of Army Transition Assistance Program (TAP) experience in career counseling, transition assistance, workforce development, military personnel support, education, human services, or a related field.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.
• Experience supporting program execution, service delivery, and operational management activities.
• Demonstrated ability to monitor performance, identify issues, and implement effective corrective actions.

Preferred Experience

• Prior military service or experience supporting military personnel, veterans, and military families.
• Experience serving as a site lead, senior counselor, training coordinator, or installation program manager.
• Experience supporting Army or Department of Defense programs.
• Experience with Army or DoD transition systems of record.
• Experience leading teams within workforce development, counseling, education, or human services environments.

CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.