Application Consultant

Snibe Italia; Lazio; In loco; EUR 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Snibe Italia seeks an experienced technical support and sales-oriented specialist to join our regional team. You will apply clinical and biotech expertise to assist distributors and end-users, resolving reagent usage issues and optimizing performance.

You will promote products at regional events, conduct demonstrations and presentations to increase customer awareness, and provide data-driven input to drive reagent adoption.

Competenze

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or related subject; master degree preferred.
• Minimum 5 years experience in IVD Application area (immunology, biochemistry or molecular).
• Ability to use English as working language.
• Good communication skills and hard working.

Mansioni

• Technical Support and Problem-Solving: provide technical support for distributors and end-users, resolving reagent usage issues and optimizing performance.
• Product Promotion and Customer Engagement: represent Snibe at regional trade shows and events; conduct demonstrations and presentations to promote reagents.
• Sales Support and Market Expansion: collaborate with sales/marketing to drive adoption, support product testing, and provide scientific insights to meet targets.
• Customer Training and Capability Development: deliver training sessions on reagent products and create tailored training programs.
• Technical Documentation and Information Management: develop/update technical docs and training materials; track customer feedback and resolutions.

Descrizione del lavoro

Responsibilities

1. Technical Support and Problem-Solving
   • Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).
   • Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.
2. Product Promotion and Customer Engagement
   • Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio.
   • Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.
3. Sales Support and Market Expansion
   • Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
   • Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.
4. Customer Training and Capability Development
   • Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
   • Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.
5. Technical Documentation and Information Management
   • Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.
   • Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

Requirements

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred.
• Minimum 5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred.
• Able to use English as working language.
• Good communication skills and hard working.