Airfreight Client Support Specialist

Crane Worldwide Logistics; Piemonte; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Crane Worldwide Logistics is seeking a Client Service Specialist to join our team in Piemonte. The role focuses on receiving and responding to client inquiries, coordinating with origin stations and consolidation HUBs to satisfy requests.

Ideal candidates have at least two years in client service and airfreight operations, with strong problem solving, communication, and documentation skills. The position reports to the Customer Care team.

Competenze

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• 2 years experience client service experience, 2 years experience airfreight operations.

Mansioni

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned

Conoscenze

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Team Player

Enthusiastic

Goal Completion

Impact Orientation

Formazione

High School or better.

Descrizione del lavoro

Crane Worldwide Logistics is seeking a Client Service Specialist to join our team in Piemonte. The role focuses on receiving and responding to client inquiries, coordinating with origin stations and consolidation HUBs to satisfy requests.

Ideal candidates have at least two years in client service and airfreight operations, with strong problem solving, communication, and documentation skills. The position reports to the Customer Care team.