AI Engineer: Build Proactive Chat Agents & RAG

TextYess; Italia; On-site; EUR 70,000 - 110,000; Full time

Job summary

TextYess, an AI-first CRM, is hiring an engineer to build the agent runtime and production components from day one. You will work on grounding, exact-match vs semantic ranking, multilingual quality, latency, and evals to ensure high production quality for proactive AI agents.

You’ll join a lean, international team that ships fast and scales with what you prove you can do, owning significant outcomes and impacting customer conversations at scale.

Qualifications

• 2+ years shipping software professionally.
• Experience with LLM features used by real users.
• Ability to read traces and diagnose production issues.

Responsibilities

• Grounding: fix retrieval and prompts to align stock data.
• Exact match vs semantic: combine ranking for SKUs and variants.
• Multilingual quality: ensure Italian/English language accuracy.
• Latency and cost: profile requests and ship improvements.
• Evals: use Langfuse traces and golden datasets to improve quality.
• Decide what to say: ranking and suppressing proactive insights.

Skills

LLM feature

Python

Backend fundamentals

Latency optimization

Tools

Langfuse

LangSmith

Braintrust

Arize

Humanloop

Elastic

Algolia

Qdrant

Weaviate

Job description

TextYess, an AI-first CRM, is hiring an engineer to build the agent runtime and production components from day one. You will work on grounding, exact-match vs semantic ranking, multilingual quality, latency, and evals to ensure high production quality for proactive AI agents.

You’ll join a lean, international team that ships fast and scales with what you prove you can do, owning significant outcomes and impacting customer conversations at scale.