AI-Driven IT Service Desk Intern

BoF Careers

Milano

In loco

EUR 12.000 - 19.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Prada Group in Milan is seeking a motivated IT Service Management Intern to support our IT Service Manager in daily operations, service coordination, and continuous improvement initiatives. The ideal candidate will help develop AI models to help our systems thrive and evolve.

This internship offers a pathway to grow in IT operations and service delivery within an international, creative environment. Degree in Computer Science or similar required; strong teamwork and communication skills are

Competenze

Degree in Computer Science or a similar discipline.
Strong analytical and problem-solving mindset.
Good communication skills and a service-oriented attitude.
Ability to work collaboratively within a team.
Curiosity and attitude to learn.
Reliability and attention to details.
Ability to manage time and priorities effectively.
Team-oriented mindset.

Mansioni

IT Service Desk Support: assist in handling user requests, incidents and service requests with classification and follow-up.
IT Service Monitoring: support daily system checks, KPI tracking, and SLA verification.
Technical Documentation: help create internal procedures, knowledge base articles, and guides.
Process Improvement: contribute to ITSM workflow optimization initiatives.