AI Channel Architect & Business Analyst

team.blue; Trespiano; Ibrido; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

team.blue is seeking a Business/Technical Analyst to define requirements and customer journeys for AI-powered email and chat channels across brands. You will translate needs into clear channel specifications, conversation flows, and processes ensuring accurate, efficient, on-brand digital interactions.

In this hybrid role, you will map journeys, define routing and escalation logic with AI and technical teams, and collaborate with brands to standardise solutions across markets while delivering

Competenze

• 3+ years experience as a Business/Technical Analyst or similar hybrid role on tech or data projects.
• Strong process mapping and requirements documentation skills.
• Experience analyzing data, systems and business processes to identify issues and root causes.
• Ability to translate business requirements into technical solutions and testing.
• Experience eliciting and documenting requirements including user stories, process maps and acceptance criteria.
• Hands-on testing, validation and troubleshooting of technology solutions.

Mansioni

• Define channel requirements and analyse business, customer and operational needs for AI-powered email and chat channels across brands.
• Map and define customer journeys, conversation flows and channel processes for AI-powered care.
• Define routing, handoff and escalation logic with AI and technical teams.
• Translate requirements into user stories, acceptance criteria and test scenarios.
• Support testing and validation of conversation flows, routing and handoff scenarios.
• Assist launch and rollout of AI-powered email and chat channels across brands.
• Work with brands to understand local requirements while standardising across markets.

Conoscenze

Business/Technical analysis

Process mapping

Requirements documentation

Stakeholder management

Analytical thinking

Communication skills

Hybrid role experience

Low-code platforms

Strumenti

Low-code platforms

Descrizione del lavoro

team.blue is seeking a Business/Technical Analyst to define requirements and customer journeys for AI-powered email and chat channels across brands. You will translate needs into clear channel specifications, conversation flows, and processes ensuring accurate, efficient, on-brand digital interactions.

In this hybrid role, you will map journeys, define routing and escalation logic with AI and technical teams, and collaborate with brands to standardise solutions across markets while delivering