Agent-Guest Relations

Autograph Collection; Forte dei Marmi; On-site; EUR 25,000 - 27,000; Full time

Job summary

Autograph Collection in Forte dei Marmi, Italy, is seeking a Non-Management, Full-Time Front Desk professional to welcome guests and provide directions, information about amenities, services, hours, and local activities.

You will coordinate with Bellperson, Front Desk, Housekeeping, Engineering, and Security to resolve guest requests, relay messages accurately, and follow up to ensure satisfaction; maintain professional appearance and protect company assets.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Coordinate with appropriate departments to resolve guest calls, requests, or problems (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention).
• Relay messages accurately, completely, and legibly; follow up to ensure requests are met to guest satisfaction.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26123722

Job Category Rooms & Guest Services Operations

Location Via Caio Duilio 3, Forte dei Marmi 55042, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range Eur 25.000 - 27.000 Annual Salary

Position Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Autograph Collection è una collezione in costante espansione di hotel indipendenti a quattro e cinque stelle, ognuno dei quali offre esperienze uniche e memorabili. Ogni hotel è stato scelto con cura per la qualità, l'originalità, il carattere audace e la capacità di offrire ai viaggiatori di oggi una gamma di esperienze esclusive adatte al loro senso individuale dello stile e dell'avventura. Tutti gli hotel Autograph Collection cercano di attrarre l'Individualista, il consumatore di riferimento del brand. L'Individualista è una persona che usa il viaggio come un'opportunità per aggiungere qualcosa alla propria storia personale: in sostanza, seleziona attentamente i nostri hotel sia per viaggi personali che di lavoro, perché sono molto più di un semplice luogo di riposo. Entrando a far parte di Autograph Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il vostro percorso verso i nostri obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.