Guest Experience Expert - Front Desk Agent

The Luxury Collection; Venezia; In loco; EUR 22.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression

Training & development

Hotel room discounts

Staff meals

Wellbeing programs

Uniform allowance

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel, Venice, is seeking a Guest Experience Expert - Front Desk Agent to deliver exceptional welcome and service. You will manage check-ins/outs, coordinate with housekeeping, and respond to guest inquiries with Italian hospitality flair.

Fluent in English and Italian, you will uphold brand standards and provide local information to guests attending major events in Venice. Join a team known for elegant service and a storied setting.

Competenze

• Must have the legal right to work in Italy with full-time availability (40 hours/week).
• Fluent in English and Italian; excellent guest communication skills.
• Experience in Front Office roles at luxury hotels preferred.
• Knowledge of Opera PMS is a plus.

Mansioni

• Handle guest check-ins and check-outs with accuracy and warmth.
• Coordinate with Housekeeping on room readiness and guest concerns.
• Answer calls, messages and guest inquiries promptly and professionally.
• Provide information about hotel services and local attractions.

Conoscenze

Fluent English

Fluent Italian

Front Office experience

Great storytelling skills

Opera knowledge

Strumenti

Opera PMS

Descrizione del lavoro

Additional Information

Job Number 26118323

Job Category Rooms & Guest Services Operations

Location Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 25.316 Annual Salary

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert - Front Desk Agent.

The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in 10.000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service - Associates Restaurant
• Uniform - Laundry service

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What You’ll Do

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveler’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Follow Standard Operating Procedures and brand identity guidelines at all time

What We’re Looking For

• You must possess the legal right to work in Italy, a valid work permit for full time role (40 hours/week)
• Fluent in English and Italian
• Great storytelling skills
• Previous Front Office experience in luxury Hotels
• Knowledge of Opera
• A warm, people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso. Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.