After Sales International Operations Manager

Linkedin; Lazio; In loco; EUR 52.000 - 65.000; Tempo pieno

Descrizione del lavoro

Stellantis in Italy is seeking an After Sales International Operations Manager to oversee the performance of the Authorized Repairer network. You will manage KPI analysis, identify gaps, and define action plans to boost revenue, upsell opportunities, and service retention across the dealer network.

You will lead commercial policy, target setting with regional teams, coach NSC and field force, and ensure adoption of central programs and AI tools. Fluent English and Italian are required.

Competenze

• 7–10 years in dealer network or aftersales performance management.
• Master’s degree in economics or engineering.
• Strong KPI analysis and performance management.
• Ability to identify gaps and drive action plans.
• Solid commercial acumen (revenue growth and retention).
• Strong coaching and influencing skills.
• Ability to lead performance reviews and governance routines.
• Knowledge of tools and digital solutions adoption (e.g., AI).
• Fluent English and Italian (B2).

Mansioni

• Drive Parts & Accessories revenue, retention and upselling vs target.
• Size network potential through KPI and geo-marketing insights.
• Drive Authorized Repairers Commercial Policy and target setting with regional guidelines.
• Analyze KPIs, diagnose gaps, define action plans and follow up on impact.
• Lead structured performance reviews; coach NSC and field force on commercial routines, customer experience and service retention.
• Ensure adoption of central programs, commercial training and AI tools.
• Provide structured feedback to central Project Managers.
• Conduct structured performance reviews with the Sales & Marketing team.

Conoscenze

KPI analysis

Performance management

Stakeholder management

Coaching

Gap analysis

Commercial acumen

Cross-market coordination

AI tools

English

Italian

Formazione

Master’s degree in economics or engineering

Strumenti

AI tools

Descrizione del lavoro

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

In this role, you will be responsible for the performance of the Authorized Repairer network through a full performance management cycle: KPI analysis → gap identification → action plan definition → results monitoring. You will contribute to revenue growth, the development of upselling opportunities, aftersales customer retention, and increased workshop traffic across the dealer network.

Your Responsibilities

Drive Parts & Accessories revenue, retention and upselling vs target; size network potential through KPI and geo-marketing insights. Drive Authorized Repairers Commercial Policy and target setting together with the NSC in accordance with Regional guidelines. Analyze KPIs, diagnose gaps, agree action plans and follow up on impact with NSCs and priority dealers. Lead structured performance reviews; coach NSC and field force on commercial routines, customer experience and service retention. Ensure adoption of central programs, commercial training, Field Force Automation AI tools and training; accelerate blockers and share market insights. Provide structured feedback to central Project Managers. Conduct structured performance reviews with the Sales & Marketing team

Your Qualification Skills and Experience

• From 7 to 10 years of experience in dealer network / aftersales performance management (at least 5 years in the aftersales/automotive industry)
• Master’s degree in economics or engineering
• Strong KPI analysis & performance management capability
• Ability to identify gaps and drive action plans with measurable impact
• Solid commercial acumen (revenue growth, upselling, service retention)
• Strong coaching & influencing skills (NSC teams and field force)
• Ability to lead performance reviews and governance routines
• Good understanding of tools, programs & digital solutions adoption (e.g., AI tools)
• Strong stakeholder management & cross-market coordination
• Fluent English and Italian (at least B2)

Our Offer

Salary range: from 52000 € to 65000 €, that will be defined depending on the level of adherence of the candidate to the job requirements

Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.

Disclaimer

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. xjncmbx Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice:

After Sales International Operations Manager Rome, Italy