Adoption Manager

TeamSystem; Boltiere; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible welfare plan

Remote and hybrid working options

Tailored development programs

Diversity and inclusion initiatives

Focus on sustainability and innovation

Descrizione del lavoro

TeamSystem in Boltiere, Lombardia, seeks a leader to define and execute comprehensive customer adoption strategies. The ideal candidate will have 5–8 years of experience in B2B markets, demonstrating their ability to manage complex initiatives and lead cross-functional teams. We embrace innovation and value diverse perspectives, offering a flexible work environment with a focus on personal development and wellbeing. Join us to make a real impact and enhance customer value through creative problem-solving.

Competenze

• 5–8 years minimum in a comparable role in B2B markets.
• Proven ability to manage complex end-to-end initiatives.
• Experience leading and motivating teams.

Mansioni

• Define and execute customer adoption strategy.
• Lead complex adoption programs with full accountability.
• Align cross-functional teams to drive impact.

Conoscenze

B2B market experience

Project management

Data analysis

Team leadership

Stakeholder communication

Creative problem-solving

Descrizione del lavoro

Your Role At A Glance

• Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.
• Design scalable, multichannel adoption journeys – self‑service, virtual agents, human touchpoints – centered on customer experience.
• Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.
• Align and mobilize cross‑functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.
• Translate strategic goals into concrete operational plans, tracking progress and measuring results.
• Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption.
• Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.
• Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership.

What skills are we looking for?

• Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high‑tech products, with proven ability to drive measurable outcomes across complex, multi‑stakeholder environments.
• Structured execution – proven ability to manage complex end‑to‑end initiatives: clear roadmaps, sharp priorities, consistent delivery.
• People management – experience leading, motivating, and growing teams.
• Data‑driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.
• Cross‑functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines.
• Comfort with ambiguity – confident decision‑making and direction‑setting even with incomplete information.
• Stakeholder communication – clarity, authority, and the ability to align across all levels of the organization.
• Think outside the box – genuine drive for innovation, experimentation, and creative problem‑solving.
• Invent & simplify – talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable.

Skills

Skills matter – but they're not enough. We look for leaders who embrace challenges as catalysts for growth and who bring our values to life through the way they work.

• ENTREPRENEURSHIP – the engine behind everything we do. We push to excel, innovate, and raise the bar – for ourselves and for the company. We are proactive, accountable, and customer‑obsessed, always ready to challenge the status quo and deliver extraordinary results.
• INNOVATION – our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives – and we're not afraid to experiment or fail. We build environments where bold ideas thrive.
• INCLUSION – the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where differences are not just accepted – they’re valued.

Why join us?

We believe that investing in our people is what fuels a culture of excellence, innovation, and responsible business. We're a tech company, and our way of working reflects it. We foster a dynamic environment where innovation, growth, and wellbeing aren't separate goals; they're part of everyday life. This is not just a set of tasks – it's a platform to express your talent, experiment boldly, and make a real difference.

• WELLBEING – we take the short week seriously. Friday afternoons are yours. Add to that a flexible, personalised welfare plan packed with benefits designed around your life.
• FLEXIBILITY – we run on trust, not timecards. No clocking in or out. Work in a flexible, hybrid way – and we'll give you everything you need to stay productive and connected from anywhere.
• DEVELOPMENT & GROWTH – we invest in people, not just roles. You'll follow a tailored development programme designed to grow your skills and amplify your impact on company goals.
• DIVERSITY & INCLUSION – we don't just tolerate differences; we build with them. You'll work in a collaborative, respectful environment where leadership is grounded in trust and every talent is given space to grow.
• IMPACT – we work with purpose. We're committed to creating shared value – for our customers, our partners, and our communities. Sustainability and innovation aren't add‑ons; they're built into everything we do.