Adoption Consultant (Freelancer)

Digital Attitude - Digital360 Advisory; Lombardia; On-site; EUR 65,000 - 129,000; Full time

Job summary

Digital Attitude, within Digital360 Advisory, seeks an Adoption & Change Management Consultant for freelance collaboration (VAT number). The role focuses on designing and delivering projects, managing client relationships and ensuring alignment with market needs, innovation and values.

The position requires 2–3 years of consulting experience, client-oriented mindset and the ability to handle high-pressure environments while collaborating with cross-functional teams to deliver measurable outcomes.

Qualifications

• Experience: 2–3 years in a consulting firm or similar role with completed change management or technology adoption projects.
• Client orientation: interest in understanding client needs and delivering excellent service.
• Flexibility and stress management: ability to handle high-pressure situations and keep the team focused.

Responsibilities

• Define project vision and ideation aligned with client needs and goals, including change management activities such as workshops or trainings.
• Manage client relationships and seek opportunities for growth, renewal or expansion in collaboration with the M&S team.
• Coordinate and supervise project progress, validate deliverables and adapt communications and materials to client culture.
• Plan activities with internal and client teams, meet deadlines, negotiate reworks and monitor costs, productivity and budget.
• Collaborate cross-functionally with product, data, creative, marketing, sales and administration teams to support go-to-market plans.

Skills

Copilot & M365

Communication skills

Team facilitation

Client collaboration

Job description

Digital Attitude is the company within Digital360 Advisory, a Business Unit of the Digital360 Group, specialized in helping organizations harmonize the experience between people and technology. It is a Microsoft Solutions Partner for Modern Work and, in 2025, was recognized as Microsoft Partner of the Year for Copilot & Agents.

It promotes the effective adoption of digital tools and advanced ways of working by combining technological expertise, organizational psychology, social sciences and data-driven insights to guide change in a measurable and sustainable way.

It works with technology ecosystems and strategic partnerships, in particular with Microsoft, to integrate innovation, productivity and workplace transformation.

We serve businesses, SMEs and large organizations that are going through digital transformation, AI adoption, workplace evolution and organizational change, in contexts characterized by high complexity and significant impact on people.

It is part of Digital360 Advisory, the Business Unit of Digital360 that supports organizations in defining and implementing transformation strategies and operating models.

The Digital360 Group is the Italian group that supports businesses and Public Administration in digital transformation, organizational innovation, and brand enhancement and positioning.

We are currently looking for an Adoption & Change Management Consultant to start a freelance collaboration (VAT number / P.IVA). This person will be the point of contact and the smiling face of Digital Attitude toward clients, representing the company’s innovation, quality, skills and values.

The main responsibility will be to design and deliver the assigned projects and manage the clients entrusted to them, using solid methods and creative solutions in line with market needs and capable of satisfying our clients.

The person will also be responsible for contributing to the company’s strategic objectives and financial KPIs, such as EBITDA (profitability), project cost control together with the Administration and Finance team, and business development together with the S&M team.

Main responsibilities:

• Project vision and ideation: define a clear project vision, in line with company objectives and client needs. Create innovative, measurable solutions and establish the key success KPIs. When necessary, design change management and adoption activities, such as workshops, training or engagement initiatives.
• Client management and communication: maintain positive relationships with clients and look for opportunities for growth, renewal or expansion of the project, in collaboration with the M&S team.
• Coordination and supervision: oversee stakeholders and the project budget together with the Project Leader, if necessary. Organize SALs (project progress reviews), prepare materials and validate final deliverables to verify their alignment with the client’s requirements and culture. Adapt communication and materials when needed.
• Time and cost management: collaborate with internal and client teams to plan activities, meet deadlines, handle negotiations and rework requests, and regularly monitor costs, productivity and budget to identify areas for improvement.
• Cross-functional collaboration: work closely with the product, data, creative, marketing, sales and administration teams to foster a consistent and unified project development and go-to-market plans.

Requirements:

• Experience: 2–3 years in a consulting firm or a similar role, with a track record of successfully completed change management or technology adoption projects.
• Client orientation: interest in understanding client needs and delivering excellent service.
• Flexibility and stress management: ability to handle high-pressure situations, keep the team positive and stay focused on objectives.

Required skills and abilities:

• Knowledge of Microsoft Copilot and M365
• Excellent communication and interpersonal skills
• Ability to work in a team and to facilitate processes with the client / Digital Attitude

Why work with us:

• You will join a group that integrates consulting, technology and communication, working on concrete projects for businesses and Public Administration.
• You will have the opportunity to work with diverse skill sets and contribute to initiatives that combine strategy, execution and market development.
• You will work in an evolving environment where experimentation and collaboration are an integral part of how we operate.
• We use AI and advanced tools to support daily activities and improve the effectiveness of our work.
• We offer flexible working arrangements and an environment that fosters autonomy and responsibility.
• We invest in people’s growth through continuous training and professional development opportunities.

This search complies with Italian Legislative Decree 198/2006 and is open to people with disabilities, of any gender orientation or expression, sexual orientation, age, ethnicity and religious belief. This job posting has been designed with diversity and inclusivity in mind.