Account Manager, Pickup & Returns Points

Amazon; Milano; In loco; EUR 29.000 - 35.000; Tempo pieno

Descrizione del lavoro

Amazon Pickup & Return Points (PARP) is expanding its network in Milan, Italy. The Account Manager will own executive-level partner relationships, lead contract negotiations, and drive strategic market analysis to shape growth.

We seek a candidate with strong account management experience and advanced Excel skills, capable of coordinating cross-functional teams across Tech Ops, Finance, Marketing, Legal, and Product groups to deliver milestones and superior customer experiences at pickup

Competenze

• Experience in analytical tasks or projects, working with data.
• Knowledge of Excel at an advanced level.
• Experience in account management, project/program management.

Mansioni

• Own and drive executive-level relationships with stakeholders across partner organizations
• Lead complex contract negotiations, including commercial terms and service level agreements
• Conduct market analysis and forecasting to shape strategic decisions
• Maintain complete ownership of the pickup network, including performance optimization and expansion strategy
• Drive network development/roll-out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals
• Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)
• Lead business expansion, route-to-market strategies, and new product/service launches
• Drive offline Marketing and Advertising campaigns with location partners
• Ensure best-in-class customer experience across all Pickup locations

Conoscenze

Analytical tasks

Advanced Excel

Account management

Descrizione del lavoro

Key job responsibilities

Own and drive executive-level relationships with stakeholders across partner organizations

Lead complex contract negotiations, including commercial terms and service level agreements

Conduct market analysis and forecasting to shape strategic decisions

Maintain complete ownership of the pickup network, including performance optimization and expansion strategy

Drive network development/roll-out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals

Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)

Lead business expansion, route-to-market strategies, and new product/service launches

Drive offline Marketing and Advertising campaigns with location partners

Ensure best-in-class customer experience across all Pickup locations

About the team

Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers. As the Account Manager, you will be responsible for managing and expanding our network, handling major partners in retail, property management, and transportation sectors.

Basic Qualifications

• Experience in analytical tasks or projects, working with data
• Knowledge of Excel at an advanced level
• Experience in account management, project/program management

Preferred Qualifications

• Experience working effectively on milestone-driven projects

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Milan, ITA - 32,100.00 EUR Annually