Account Manager (12 months contract), Account Management Team

Amazon; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking an Account Manager for its alternative delivery solutions in Italy. This role involves managing the network of Pickup and Returns points, overseeing contract negotiations, and collaborating with various internal teams to enhance customer experience. Candidates should have a Bachelor's degree and experience in logistics or retail. Fluency in both Italian and English is essential for this position.

Competenze

• Strong analytical skills to conduct market analysis and forecast.
• Experience in FMCG, retail, logistics, or e-commerce industries.
• Excellent written and verbal communication skills in Italian and English.

Mansioni

• Manage and expand the PARP network in Italy.
• Oversee contract negotiations and performance optimization.
• Collaborate with cross-functional teams to ensure seamless operations.

Conoscenze

Stakeholder management

Contract negotiation

Market analysis

Fluency in Italian and English

Strong Excel skills

Formazione

Bachelor's degree in Business Administration, Economics, Engineering or related field

Strumenti

CRM systems (Salesforce preferred)

PowerPoint

Descrizione del lavoro

Description

Please note this is a fixed term contract role.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Account Manager - Amazon PARP (Pick up and Returns points) in Italy.

Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in stakeholder management, complex contract negotiations, and end-to-end network ownership.

As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management.

This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.

Key Job Responsibilities

• Own and drive executive-level relationships with stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth
• Contract negotiations, including commercial terms, service level agreements, and partnership conditions with partners
• Market Analysis and forecasting in order to discover insights to better shape strategical decisions
• Maintain complete ownership and oversight of PARP (Pick up and Returns points) network in Italy, including performance optimization, expansion strategy, and quality control
• Drive the development/roll-out phase, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals
• Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations
• Drive best-in-class customer experience, service, and convenience across all Pickup locations

Basic Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering, or related field
• Fluency in Italian and English (written and verbal communication)
• Experience in FMCG, retail, logistics, or e-commerce industries
• Strong Excel and PowerPoint skills

Preferred Qualifications

• Master's degree
• Experience with CRM systems (Salesforce preferred)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.