Zuora Billing

Ascendion; Bengaluru; Vor Ort; INR 1.800.000 - 3.200.000; Vollzeit

Zusammenfassung

Ascendion is seeking a Zuora Billing Consultant/Developer to design and implement billing solutions, manage product catalog configurations, and lead end-to-end lifecycle tasks from subscription through invoicing and payments. The role emphasizes strong API usage, SQL-driven troubleshooting, and enterprise integrations with CRM/ERP systems.

The ideal candidate will have 4+ years in Zuora Billing or subscription billing platforms, experience with REST APIs, and a track record of production support

Qualifikationen

• Zuora Billing experience across the full quote-to-cash lifecycle.
• Experience configuring Product Catalog, rate plans and charges.
• Strong SQL and data-analysis skills; ZoQL knowledge.
• Experience with Zuora integrations (Salesforce, NetSuite, Oracle ERP).
• Experience in Agile/Scrum environments; Zuora certification preferred.

Aufgaben

• Design, configure, and support Zuora Billing solutions across the lifecycle.
• Develop and maintain Zuora integrations with external systems.
• Handle billing runs, invoices, payments, and refunds.
• Troubleshoot data, billing, and integration issues with SQL/logs.
• Prepare technical and integration documentation.

Kenntnisse

Zuora Billing

REST APIs

SQL

Data Query

ZoQL

Ausbildung

Bachelor's degree in CS/IT/Finance/Business

Zuora Certification (preferred)

Tools

Zuora API

Salesforce/ERP integrations

Jobbeschreibung

Job Description – Zuora Billing Consultant / Developer

Position Overview

Key Responsibilities

• Design, configure, and support Zuora Billing solutions across the complete quote-to-cash lifecycle.
• Configure and maintain the Zuora Product Catalog, including Products, Product Rate Plans, Product Rate Plan Charges, charge models, and pricing tiers.
• Configure and manage Subscriptions, Rate Plans, Rate Plan Charges, Orders, and subscription changes.
• Work with the Zuora Orders framework for new subscriptions, amendments, cancellations, renewals, and other subscription lifecycle activities.
• Configure and troubleshoot One-Time, Recurring, and Usage charges.
• Implement and support pricing models such as Flat Fee, Per Unit, Tiered, Volume, Overage, Discounts, and related pricing structures.
• Configure and troubleshoot proration, billing periods, Bill Cycle Days, billing alignment, and advance/arrears billing.
• Manage and troubleshoot Bill Runs, Invoices, Invoice Items, Credit Memos, Debit Memos, and invoice posting.
• Investigate billing discrepancies and identify root causes across product configuration, subscriptions, charges, billing schedules, and invoices.
• Configure and support Payment Methods, Payment Runs, Auto-Pay, payment gateways, refunds, unapplied payments, and payment failures.
• Work with payment gateways such as Stripe, Adyen, Braintree, Authorize.net, or similar payment providers.
• Develop and maintain integrations between Zuora and external systems such as Salesforce, NetSuite, Oracle, ERP platforms, and other enterprise applications.
• Work with REST APIs, Zuora APIs, Workflow, middleware, and integration platforms.
• Design reliable integrations using appropriate approaches for authentication, ID mapping, idempotency, error handling, retries, and API limits.
• Use Data Query, ZOQL, Reporting, and Data Source Exports for data analysis, reconciliation, reporting, and troubleshooting.
• Develop SQL-based queries to investigate billing, subscription, invoice, payment, and account-level issues.
• Design and implement Zuora Workflow automations for operational and integration use cases.
• Troubleshoot production issues related to subscriptions, billing, invoicing, payments, integrations, and data.
• Participate in requirements gathering, solution design, configuration, testing, UAT, deployment, and post-production support.
• Support configuration migration between Zuora sandbox and production environments.
• Work with business, finance, operations, CRM, ERP, and engineering teams to resolve billing-related issues.
• Prepare technical documentation, configuration documentation, integration specifications, and support procedures.

Required Technical Skills

• Zuora Billing
• Strong hands-on experience with Zuora Billing.
• Product Catalog configuration.
• Products, Rate Plans, Rate Plan Charges, and Charge Tiers.
• Subscriptions and subscription lifecycle management.
• Orders and Orders API.
• Understanding of legacy Amendments.
• One-Time, Recurring, and Usage charges.
• Tiered, Volume, Per Unit, Flat Fee, Overage, and Discount pricing models.
• Billing periods and billing schedules.
• Proration and credit-back functionality.
• Bill Runs and invoice processing.
• Invoice Items, Credit Memos, Debit Memos, and Invoice Settlement.
• Payment Runs and Auto-Pay.
• Payment Methods and payment gateways.
• Refunds and unapplied payments.
• APIs, Data & Automation
• Strong understanding of REST APIs.
• Experience with Zuora APIs and integrations.
• Experience with Zuora Data Query / SQL.
• Working knowledge of ZOQL.
• Experience with Zuora Reporting and Data Source Exports.
• Hands-on experience with Zuora Workflow.
• Ability to troubleshoot data and integration failures using queries and logs.

Integrations

Experience Integrating Zuora With One Or More Of

• Salesforce
• NetSuite
• Oracle ERP
• CRM platforms
• Payment gateways
• Middleware platforms such as MuleSoft or Boomi
• Other enterprise applications

Candidates should understand data synchronization, external/internal ID mapping, integration sequencing, error handling, retries, idempotency, and API rate limits.

Functional Skills

The Candidate Should Understand The End-to-end Quote-to-Cash Process, Including

Product Catalog → Quote/Order → Subscription → Billing → Invoice → Payment → Collections → ERP/GL

The candidate should be able to translate business requirements into Zuora configuration and identify the impact of configuration changes on billing, invoicing, payments, and downstream systems.

Production Support & Troubleshooting

The candidate should have experience troubleshooting real-world Zuora Billing issues, including:

• Incorrect invoice amounts
• Unexpected proration
• Charges not appearing on invoices
• Incorrect billing dates
• Failed Bill Runs
• Draft or unposted invoices
• Payment failures
• Gateway errors
• Incorrect subscription changes
• Incorrect pricing or charge configuration
• Integration failures
• Data synchronization issues
• API errors
• Workflow failures
• Billing-to-ERP reconciliation issues

The candidate should be able to explain the problem → investigation → root cause → resolution → preventive action for production issues.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, Business, or a related discipline.
• Zuora certification is preferred.
• Experience working in Agile/Scrum environments.
• Experience working with enterprise-scale billing implementations.
• Experience With Salesforce, NetSuite, Oracle, Or Other CRM/ERP Platforms.
• Strong SQL and data-analysis skills.
• Good understanding of accounting and billing concepts.
• Experience with CI/CD or controlled deployment processes is a plus.

Experience Level

Recommended: 4+ years of experience in Zuora Billing or subscription billing platforms, with strong hands-on implementation and/or production support experience.

Candidates with less overall experience may be considered if they demonstrate strong hands-on Zuora Billing expertise.

What We Look For

• Hands-on Zuora Billing implementation/support experience, not just theoretical knowledge.
• Strong understanding of the subscription and billing lifecycle.
• Ability to configure complex products and pricing models.
• Strong troubleshooting and root-cause analysis skills.
• Good understanding of APIs, SQL, integrations, and Workflow.
• Experience integrating Zuora with CRM/ERP and payment systems.
• Ability to work independently with business and technical stakeholders.
• Strong understanding of how configuration changes affect downstream billing and financial processes.

Screening Focus Areas

• Zuora Product Catalog
• Subscriptions and Orders
• Charge Types and Pricing Models
• Proration
• Bill Runs and Invoicing
• Payments and Payment Gateways
• Data Query and SQL
• Salesforce/ERP Integrations
• Zuora Workflow
• Production Troubleshooting and Root-Cause Analysis

Ideal Candidate

A hands-on Zuora Billing professional who combines strong functional billing knowledge with technical skills in APIs, SQL, integrations, Workflow, and production troubleshooting.