Billing Systems Specialist (Zuora)

Jade Global; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A technology services company is seeking a Billing Systems Specialist in Hyderabad, India, to support and troubleshoot issues in Zuora Billing, Revenue, and Payments. Key responsibilities include customer support, diagnosing production issues, and acting as a subject matter expert. Candidates should have 2–5 years of SaaS implementation experience and proficiency in SQL, along with strong knowledge of subscription billing and excellent communication skills.

Qualifications

• 2–5+ years in application support, technical consulting, or SaaS implementation.
• Proficiency in SQL (Oracle preferred) and API troubleshooting (REST/SOAP).
• Strong understanding of subscription billing and revenue recognition.

Responsibilities

• Provide rapid, accurate analysis of production issues to ensure customer satisfaction.
• Diagnose, reproduce, and resolve technical issues within Zuora Billing.
• Create and maintain documentation and best practices for the Zuora Community.

Skills

Technical Consulting

SQL Proficiency

Analytical Problem-Solving

API Troubleshooting

Customer Support

Excellent Communication in English

Education

Bachelor's degree in Computer Science

Tools

SQL (Oracle)

Zuora

Salesforce

Job description

Overview

Billing Systems Specialist (Zuora) role focused on customer support, troubleshooting, and technical expertise within Zuora Billing, Revenue, and Payments.

Responsibilities

• Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.
• Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
• Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
• Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

Required Qualifications & Skills

• Experience: 2–5+ years in application support, technical consulting, or SaaS implementation.
• Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
• Domain Knowledge: Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).
• Platform Knowledge: Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
• Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.