ZR_325 _Analyst, Customer Support Voice (MXM POS V2)

Finxera; Chandigarh; On-site; INR 300,000 - 600,000; Full time

Job summary

Finxera in Chandigarh, India, seeks an Analyst for Customer Support Voice (MXM POS V2) to serve US customers with precise communication and ownership. The role requires handling inquiries, maintaining product knowledge, and escalating when needed.

You will work night shifts, ensure timely follow-ups, and uphold service standards in a fast-paced financial services environment.

Qualifications

• Must have at least a graduate degree.
• Experience in US-based customer support, preferably in banking/financial services.
• Excellent English (USA) communication skills.

Responsibilities

• Engage and assist US customers with on-point communication.
• Relay information accurately and follow up on open requests.
• Address customers professionally and respectfully.
• Escalate issues when required and own resolution.
• Maintain up-to-date knowledge of business areas and product/services.
• Keep managers informed of new issues to help find solutions.

Skills

Clear communication

Night shift

Typing speed 35 wpm

Distressed customer handling

Accountability

Education

Bachelor's degree (B.com preferred)

Job description

Job Title

ZR_325 _Analyst, Customer Support Voice (MXM POS V2)

Location

Chandigarh, India

Job Type

Full time

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalat e issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about company products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• Any Graduate (B.com Preferred)
• Customer Support Experience in US. Business Environment - Banking or Financial Services preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual