Zonal Manager - HR & Recruitment

Muthoot Microfin; Khordha, Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Muthoot Microfin Limited is seeking a senior leader to head Talent Acquisition for the Eastern and North-Eastern region, covering Odisha, West Bengal, Jharkhand, Chhattisgarh, and Assam. You will drive branch and field recruitment, manage attrition, and build regional talent pipelines to sustain business expansion.

The role collaborates with Regional Heads and Branch Managers to ensure manpower is available at the right locations, while maintaining governance, analytics, and an employee referral

Qualifications

• MBA/PGDM in Human Resources from a recognised institution.
• 8–12 years of relevant experience in HR/Talent Acquisition.
• Experience in Microfinance/MFI and branch/field recruitment.

Responsibilities

• Lead high-volume recruitment for MFI branch and field positions.
• Develop branch-wise and district-wise candidate pipelines.
• Monitor vacancy ageing and ensure timely deployment against vacancies and SLAs.
• Develop regional recruitment dashboards and MIS using MS Excel and Power BI.
• Ensure recruitment compliance including background verification and governance.

Skills

High-volume recruitment

Branch & field recruitment

Attrition management

Recruitment analytics

Stakeholder management

Education

MBA/PGDM in Human Resources / Personnel Management

Tools

MS Excel

Power BI

Job description

To lead and manage the Talent Acquisition and recruitment function for the assigned Eastern and North-Eastern region, covering Odisha, West Bengal, Jharkhand, Chhattisgarh & Assam states.

The role will be responsible for ensuring timely and quality manpower deployment across the MFI business, with particular focus on branch-level and field-force recruitment, business expansion, replacement hiring, high-volume recruitment, regional talent availability, manpower planning, recruitment analytics, employee referrals, local sourcing and stakeholder management.

The position will work closely with Regional Heads, Zonal Heads, State Heads, Cluster Heads, Branch Managers and Corporate HR to ensure that the organization has the right manpower in the right locations at the right time.

Branch & Field-Level Recruitment

• Lead high-volume recruitment for MFI field and branch positions including:
  • Branch Managers
  • Assistant/Deputy Branch Managers
  • Credit Officers
  • Loan Officers
  • Field Officers
  • Collection/Recovery roles
  • Sales and Business Development roles
  • Cluster/Area/Regional-level positions
• Drive recruitment for both new manpower requirements and attrition/replacement vacancies.
• Establish location-wise talent pools for critical and difficult-to-fill branches.
• Ensure timely deployment of manpower against approved vacancies.
• Monitor vacancy ageing and take corrective action for positions remaining open beyond agreed SLAs.
• Develop a branch-wise and district-wise candidate pipeline for recurring requirements.
• Identify alternative sourcing channels for locations where conventional recruitment channels are ineffective.
• Work closely with Regional/Zonal/State Heads to understand manpower requirements.
• Analyze approved manpower against actual deployment at state, district, cluster and branch level.

Attrition & Replacement Hiring

• Closely monitor field-force attrition and its impact on branch manpower.
• Analyze state-wise, district-wise, cluster-wise and branch-wise attrition trends.
• Identify positions requiring proactive replacement hiring.
• Work with business leaders to understand the key recruitment and retention challenges in high-attrition locations.
• Develop talent pools for positions with historically high turnover.
• Track recruitment against attrition and ensure business continuity

Recruitment Analytics & MIS

• Develop and maintain comprehensive regional recruitment dashboards and MIS.
• Provide regular recruitment updates and actionable insights to senior management.
• Use MS Excel extensively and leverage Power BI for recruitment dashboards and analytics.
• Identify trends and recommend interventions based on recruitment data.

Employee Referral & Recruitment Initiatives

• Strengthen the employee referral programme for branch and field recruitment.
• Develop state-specific recruitment campaigns for difficult-to-fill locations.
• Conduct recruitment drives, walk-in interviews and local hiring campaigns wherever required.
• Encourage existing employees and business teams to support local talent sourcing.
• Build a sustainable referral and local sourcing ecosystem across the region.

Compliance & Recruitment Governance

• Ensure recruitment activities are carried out in accordance with company policies and approved manpower plans.
• Ensure appropriate background verification, MFIN checks and other pre-employment verification processes.
• Maintain proper recruitment records and documentation.
• Ensure adherence to recruitment approval processes and defined SLAs.
• Coordinate with HR Operations, Compliance and other stakeholders on recruitment-related matters.

Preferred candidate profile:

Educational Qualification

• MBA/PGDM in Human Resources / Personnel Management from a recognised institution.
• Full-time qualification preferred.

Experience

• 8 to 12 years of relevant experience in HR/Talent Acquisition within Microfinance/ MFI.
• Strong hands-on experience in MFI branch and field-force recruitment is preferred.
• Experience managing high-volume recruitment across multiple states/geographies.
• Experience in managing recruitment teams and multiple recruitment channels.
• Candidates with experience covering Odisha, West Bengal, Assam or adjoining Eastern/North-Eastern markets will be preferred.
• Strong understanding of MFI business roles, branch structure, field operations and manpower requirements is mandatory.