Bangalore North, India | Posted on 07/09/2026
Job Overview
We are looking for a Zoho Functional Consultant with 3 to 5 years of hands‑on implementation experience to lead the deployment, customization, and optimization of our Zoho ecosystem. In this role, you will be the subject‑matter expert who looks at a business problem and designs the functional solution blueprint using the optimal mix of Zoho One applications. You will own the system architecture from a functional standpoint, ensuring that module relationships, blueprints, automation rules, and third‑party integrations perfectly align with enterprise workflows.
Solution Architecture & Module Design
- Translate validated business processes into scalable functional specifications and system architectures within the Zoho One suite.
- Design complex, multi‑department entity‑relationship models (e.g., how Zoho CRM data flows natively into Zoho Desk, Zoho Projects, and Zoho Books).
- Architect data validation strategies, field layouts, and module hierarchies to prevent system fragmentation and maintain data integrity.
Advanced Implementation & Process Automation
- Lead end‑to‑end implementation cycles, managing initial environment setup, domain mapping, user access controls, and security hierarchies.
- Configure advanced business logic using Zoho Blueprints to strictly enforce operational compliance (e.g., sales pipelines, approval chains, escalation paths).
- Implement advanced automation scenarios using standard rules, schedules, webhooks, and Zoho Flow to bridge system gaps.
Data Migration & Systems Integration
- Strategy, map, and execute data migration plans from legacy applications or ERP systems into Zoho platforms.
- Scope out functional requirements for custom API integrations and define payload structures for technical developers.
- Maintain global system settings, currency conversions, localized tax matrices (e.g., GST/VAT configurations), and multi‑org setups.
Delivery & Post‑Go‑Live Optimization
- Define User Acceptance Testing (UAT) test cases, oversee functional testing phases, and log defects.
- Act as the functional product owner during go‑live phases, troubleshooting complex data mismatches or process loops.
- Audit existing Zoho implementations to identify underutilized features, bottlenecks, or redundant workflows, and recommend technical optimization strategies.