Yes First Relationship Manager - Mumbai Location

Yes Bank; Mumbai City; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Yes Bank is seeking a Relationship Manager YES FIRST in Mumbai to manage the banking and investment relationship for HNI clients, driving Liabilities & Investment growth and delivering superior service.

The role focuses on expanding YES FIRST relationships, identifying revenue opportunities, and advising on investments, mutual funds, and insurance while ensuring compliance and accurate online activity.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.

Responsibilities

• Manage Liabilities & Investment business for HNI YES FIRST clients.
• Develop and expand YES FIRST relationships, exceeding client expectations.
• Identify current and potential relationships with revenue growth.
• Sell consumer and commercial products to Yes FIRST HNI clients.
• Increase CASA balance through deepening or acquisition.
• Drive product/channel penetration to boost wallet share.
• Engage mapped relationships to ensure service and sales satisfaction.
• Provide investment advisory and financial planning to HNI clients.
• Record sales activity online per organizational process.
• Profile clients to maximize opportunities.

Education

Bachelor's degree

Master's degree

Job description

BASIC INFORMATION

Job Title: Relationship Manager YES FIRST

Functional Title: Relationship Manager YES FIRST

Grade: Manager / Senior Manger

Management Band: Junior Management

Business Unit: Branch Banking

SECTION II: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Core Responsibilities

• Managing the banking and investments relationship of YES FIRST clients and responsible for overall growth of Liabilities & Investment business from HNI segment
• Develop, manage, and expand YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment.
• Identify current and potential relationship with additional revenue potential and grow business

Generating Incremental Business

• Sales targets spread across liabilities, retail assets, business banking, FOREX, cards, investments etc.
• Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships
• Increase CASA balance in allocated portfolio either through Deepening or Acquisition
• Driving higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank

Customer Engagement:

• Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First person Responsible for service and sales satisfaction of mapped clients

Investment Advisory

• Financial Planning and Investment Advisory to HNI clients
• Driving revenue business to generate fee income through products like mutual funds, investments and insurance

Process and Audit

• Ensure all sales activity is recorded online as per the organizational process
• Capture and maximize the business opportunity through detailed client profiling as per organizational process

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Interna Control Responsibilities

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION III: KNOWLEDGE & EXPERIENCE Minimum Qualifications

• Bachelor s degree
• Master s degree is preferred

Years of Experience

A minimum of 5 years of relevant experience with at least 2 years in a similar role