Relationship manager- first wealth

ACURA SOLUTIONS LTD; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ACURA SOLUTIONS LTD in Mumbai is seeking a Relationship Manager First Wealth to manage a portfolio of premium customers, deepen relationships, and drive growth through acquisition and cross-selling. You will offer suitable banking and wealth solutions and build CASA balances.

Responsibilities include cross-selling products, onboarding to mobile and internet banking, conducting periodic reviews, achieving revenue targets, and maintaining RBI-compliant standards.

Qualifications

• Graduate in any discipline.
• Experience in banking, branch banking, relationship management or wealth management.

Responsibilities

• Manage and strengthen relationships with premium/high-value customers.
• Drive CASA value build-up and acquire new customers.
• Identify customer needs and provide suitable banking and wealth solutions.
• Increase product holding per customer (PPC) through cross-selling.
• Onboard customers on Mobile Banking and Internet Banking; promote digital channels.
• Meet revenue targets (NII/NFI) and ensure timely documentation and compliance.

Skills

Relationship management

Sales & business development

Banking products knowledge

Communication skills

Cross-selling

Digital banking awareness

Portfolio management

Education

Bachelor's degree

Job description

Job Description Relationship Manager First Wealth

Position: Relationship Manager First Wealth

Business Unit: Retail Banking

Function: Branch Banking

About The Role

The Relationship Manager First Wealth will be responsible for managing and developing a portfolio of premium/high-value customers, delivering superior customer service, deepening existing relationships, and driving business growth through acquisition and cross-selling.

The role involves building CASA balances, increasing product penetration, acquiring new customers, identifying financial needs, and offering suitable banking and wealth-related solutions. The RM will act as a trusted financial partner while ensuring a high level of customer experience and regulatory compliance.

Key Responsibilities

• Manage and strengthen relationships with assigned premium/high-value customers.
• Drive CASA value build-up and acquire new customers as per business targets.
• Identify customer needs and provide suitable banking and financial solutions.
• Increase Product Holding Per Customer (PPC) through effective cross-selling.
• Cross-sell products such as:
  • Savings Current Accounts
  • Fixed Deposits
  • Credit Cards
  • Insurance
  • Investments SIPs
  • Retail SME Loans
  • Digital Banking Solutions
  • Other relevant banking products
• Conduct regular customer engagement and portfolio reviews.
• Onboard customers on Mobile Banking, Net Banking and other digital channels.
• Generate leads and coordinate with relevant teams for Business Loans, Working Capital, POS, CMS and Trade transactions.
• Resolve customer queries and complaints promptly to ensure excellent customer experience and NPS.
• Achieve assigned revenue/income targets, including NII and NFI.
• Ensure proper customer profiling and offer products based on customer requirements and suitability.
• Identify opportunities to upgrade eligible customers to relevant banking programs.
• Maintain strong compliance with internal policies, RBI guidelines and regulatory requirements.
• Ensure accurate documentation and smooth execution of customer transactions.
• Support branch operations and maintain high standards of service quality.

Candidate Profile

Education: Graduate in any discipline.

Experience: Relevant experience in banking, branch banking, relationship management, wealth management, sales or financial services. Experience requirements may vary depending on the specific hiring location and grade.

Key Skills

• Strong relationship management and customer engagement skills
• Sales and business development orientation
• Good knowledge of banking and financial products
• Strong communication and interpersonal skills
• Customer-centric approach
• Cross-selling and portfolio management skills
• Target-oriented mindset
• Good analytical and problem-solving abilities
• Knowledge of digital banking platforms
• Strong compliance and attention to detail

Key Performance Areas (KPIs)

• CASA acquisition and value build-up
• New customer acquisition
• Revenue / NII / NFI achievement
• Product penetration and cross-sell
• Portfolio growth and customer retention
• Customer engagement and NPS
• Digital adoption
• Compliance and service quality

Ideal Candidate:

A target-oriented banking professional who can build long-term relationships with premium customers, identify financial needs, and deliver a complete banking experience while contributing to branch revenue and portfolio growth.