Relationship Manager

Yes Bank; Mangaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Yes Bank is seeking a Relationship Manager for the Premia program. The role focuses on deepening existing client relationships or acquiring new ones, acting as the single point of contact for managed clients, and driving growth in liabilities and investments across a Pan-India footprint.

The incumbent will proactively sell a full range of consumer and commercial products, identify additional revenue opportunities, and maintain compliance with regulatory requirements.

Qualifications

• Bachelor's degree required; master's degree preferred.
• Minimum 2 years of relevant BFSI experience, with at least 1 year in a similar role.
• Certifications such as AMFI/NCFM/IRDA/JAIIB/CAIIB are advantageous.

Responsibilities

• Manage banking and investment relationships and grow liabilities & investments.
• Identify opportunities to increase wallet share and cross-sell products.
• Act as single point of contact for managed clients, ensuring service and sales satisfaction.
• Ensure compliance with RBI/SEBI/AMFI/IRDA policies and regulatory requirements.

Skills

Relationship management

Customer service

Education

Bachelor's degree

Master's degree (preferred)

Job description

Role & responsibilities

SECTION I:

BASIC INFORMATION

• Job Title Relationship Manager Functional Title RM Yes Premia
• Grade Assistant Manager / Deputy Manager
• Management Band Junior Management
• Business Unit Retail Banking Division Retail Banking
• Department Relationship Management Yes
• Premia Location Pan India
• Reporting to Branch Manager
• No. of Direct Reports Not Applicable

SECTION II: ROLE SUMMARY

The role holder is responsible for deepening existing client relationships or acquiring those that are new to bank. The incumbent must act as a one point of contact for managed clients and leverage opportunities to increase overall wallet share in accordance with the financial needs of the customer.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Core

Responsibilities

• Relationship Management : Manages the banking and investments relationship and is responsible for overall growth of Liabilities & Investment business from branch/retail customers
• Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment
• Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet
• Generating Incremental Business: Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc
• Proactively sells the full range of consumer and commercial product to current and potential Relationships
• Deepens existing relationships or acquires new customers to Increase CASA balance in allocated portfolio
• Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank
• Customer Engagement: Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First person Responsible for service and sales satisfaction of mapped clients
• Investments: Analyses financial needs of the customers and offer appropriate product with utmost transparency
• Drives revenue business to generate fee income through products like mutual funds, investments and insurance
• Audit & Compliance: Adheres to the Banks policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)

SelfManagement

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV: KEY INTERACTIONS

Key Internal

Interactions Purpose of Interaction

• Channel Partners Coordinate with product and programs teams to drive channel activities and initiatives
• Other Unit RMs Connect with Business Banking RMs, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities
• Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates
• Solicit support as required to close key job deliverables

Key External

Interactions Purpose of Interaction

• Prospective YBL
• Customers Present the organization in a professional and positive manner to generate interest and capture mindshare
• Existing YBL Cusotmers Seek to engage and identify opportunities to increase the overall wallet share

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum

Qualifications

• Bachelors degree
• Masters degree is preferred

Professional

• Certifications
• AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage.

Language Skills

• Written and spoken English is essential

EXPERIENCE

• Years of Experience A minimum of 2 years of relevant experience with at least 1 year in a similar role
• Nature of Experience Prior experience in BFSI Sector