XM Consultant

Zill Consulting; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Zill Consulting helps global clients connect with and learn from their customers through XM solutions. The role focuses on implementing the Qualtrics XM Platform, managing client projects from start to finish, and ensuring successful delivery across diverse teams and international clients.

You will become the go-to expert on XM, design requirements, train clients, and continuously expand product knowledge while handling time, budget, and risk considerations.

Qualifications

• Bachelor’s degree in business, CS, IS or related field; master’s preferred
• 5+ years as an implementation consultant or similar role
• Experience with SaaS/cloud platforms and rapid learning of new technologies
• Strong data analytics skills and client relationship experience
• Experience with international clients is a plus

Responsibilities

• Become expert on Qualtrics XM Platform and related solutions
• Serve as main client contact during implementation and management
• Design and document functional/technical requirements and scope projects
• Solve complex technical implementations independently or with a team
• Communicate solutions clearly to clients via calls and email
• Train clients on XM platform features and related solutions
• Develop product knowledge and learn new technologies continuously
• Manage project activities including time, budget and risk
• Maintain project documentation and ensure timely resolution of issues

Skills

SaaS platforms

Cloud-based solutions

Data analytics

Client relationship management

International clients

Project management

Education

Bachelor’s degree in business/CS/IS or related field

Master’s degree preferred

Tools

Qualtrics XM Platform

Decipher

Confirmit

Job description

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

Job Description

A Day in the Life:

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  
• Serve as main point of contact for clients during implementation and manage the project too completion.
  
• Design and document functional and technical requirements and help scope projects by understanding timelines and work.
  
• Solve complex technical implementations both independently and in a team environment.
  
• Clearly communicate solutions back to clients through calls and email.
  
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
  
• Continually adapt and develop in-depth product knowledge and learn new technologies.
  
• Be a key stakeholder in building ZILL’s relationship with the client.
  
• Managing implementation activities, including time commitment, budget and risk management.
  
• Providing support to the project team ensuring all project documentation is current and up-to date.
  
• Responding to client issues and ensuring resolution of issues.
  

Requirements

Experience:

• 5 + years of experience as an Implementation consultant.
  
• Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
  
• Strong foundational knowledge in data analytics and interpretation.
  
• Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
  
• Prior experience working with international clients.
  
• Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.
  
• Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.
  

Qualifications & Requirements:

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.
  
• Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
  
• Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
  
• Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.
  
• Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
  
• Ability to work independently as well as part of a collaborative team environment.