Solutions Architect (Qualtrics)

Dentsu Global Services; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Dentsu Global Services in Mumbai is seeking a Solutions Architect to design and deliver enterprise‑grade cloud solutions with Qualtrics and AWS. You will drive end‑to‑end solutioning from requirements discovery through implementation and act as a trusted advisor on platform customization, data automation, and cloud‑native transformation.

The role combines architecture, hands‑on development, and client engagement across industries, including banking, telecom, automotive, and healthcare, with a

Qualifications

• 15+ years of experience in solution architecture, preferably in consulting or client-facing environments.
• Current Qualtrics certification with hands-on expertise in Qualtrics CX/EX.
• Strong experience with AWS and familiarity with Azure and GCP.
• Proficiency in Node.js, Python, SQL, React, Angular, HTML/CSS, Jenkins, Docker, and Git.
• Knowledge of AI/ML concepts, Generative AI, and Qualtrics AI capabilities.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Design and deliver enterprise cloud solutions leveraging Qualtrics and AWS.
• Lead end-to-end solutioning from requirements discovery through implementation.
• Mentor development teams on cloud-native engineering best practices.
• Architect end-to-end solutions including applications, integrations, data flows, and APIs.
• Engage with clients, translate technical concepts into business recommendations.

Skills

Stakeholder management

Pre-sales

Architectural design

Cloud-native

Leadership

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Tools

AWS

Azure

GCP

Node.js

Python

SQL

React

Angular

HTML/CSS

Jenkins

Docker

Git

Job description

Designation: Solutions Architect - Qualtrics

Experience: 10+ years

Shift: EST, USA

Qualifications:

• Bachelor's degree in Computer Science or related technical field (required)
• Master's degree in Computer Science (preferred)

Job Description

Role Overview

We are seeking an experienced Solution Architect to design and deliver enterprise‑grade cloud solutions with deep expertise in Qualtrics, AWS, and enterprise experience platforms. This role combines technical architecture, hands‑on development, and client engagement to build scalable, secure integration solutions across industries including banking, telecommunications, automotive, healthcare, and aviation. The successful candidate will drive end‑to‑end solutioning from requirements discovery through implementation and serve as a trusted advisor on platform customization, data automation, and cloud‑native transformation.

Key Responsibilities

Requirements Discovery & Pre-Sales:

• Support pre‑sales activities, including proposal development, solution scoping, effort estimation, and client presentations.
• Collaborate with business stakeholders to gather requirements and define secure, scalable, and high‑performing solutions.
• Document requirements, architectural decisions, and trade‑offs to ensure alignment across stakeholders.
• Architect cloud‑native solutions leveraging AWS services such as Lambda, API Gateway, DynamoDB, and S3.
• Design end‑to‑end architectures encompassing applications, integrations, data flows, infrastructure, and APIs.
• Lead the design and implementation of Qualtrics XM solutions across CX, EX, PX, and Brand Experience.
• Develop integrations with CRM systems, ticketing platforms, messaging gateways, data warehouses, kiosk systems, and BI tools.
• Conduct code reviews and mentor development teams on cloud‑native and engineering best practices.

Client Advisory & Strategy:

• Align technical solutions with client business objectives and future scalability needs.
• Act as a trusted advisor, translating complex technical concepts into actionable business recommendations.
• Present solution strategies and insights to executive leadership.

Program Governance:

• Oversee the full project lifecycle from scoping and design through implementation and client enablement.
• Ensure adherence to architectural standards, compliance requirements, and delivery best practices.

Scalability & Innovation:

• Build reusable frameworks and accelerators to enhance delivery efficiency.
• Design future‑ready architectures that evolve with client needs and technological advancements.
• Lead development of serverless applications using Node.js, Python, and React.

Required Qualifications:

• Bachelor’s degree in Computer Science or a related technical field; Master’s degree preferred.
• 15+ years of experience in solution architecture, preferably in consulting or client‑facing environments.
• Current Qualtrics certification with hands‑on expertise in Qualtrics CX and EX.
• Strong experience with AWS and familiarity with Azure and GCP.
• Proficiency in Node.js, Python, SQL, React, Angular, HTML/CSS, Jenkins, Docker, and Git.
• Knowledge of AI/ML concepts, Generative AI, and Qualtrics AI capabilities.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications:

• AWS Certified Solutions Architect and advanced Qualtrics certifications.
• Experience with Agile/Scrum methodologies.
• Familiarity with customer journey mapping, Voice of Customer programs, employee engagement frameworks, and data analytics.

Why Join Us?:

• Shape customer and employee experience strategies across diverse industries.
• Work with cutting‑edge technologies and enterprise integrations.
• Deliver transformative solutions while collaborating with global clients and high‑performing teams.