WWCO-DAD SBS 171910

Automatic Data Processing, Inc.; Rangareddy; On-site; INR 600,000 - 800,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a CRM analytics and operations associate to manage workloads, support sales partners, and deliver timely research and reporting.

You will coordinate across tools, maintain accounts, opportunities, campaigns, and proposals in Salesforce, and help translate data into actionable insights. The role emphasizes data analysis, process improvement, and cross-functional collaboration with SMEs to map to-be processes and close data gaps.

Qualifications

• Bachelors degree in business administration, Marketing, Analytics or related field
• 2+ years experience in CRM-based Analytics, Business reporting, Data Management/Utilization, Process Improvement and/or Operations experience
• Prior experience with CRM platforms and competency in Microsoft Office Suite
• Prior working knowledge of data aggregation and querying a plus

Responsibilities

• Manage workload and deadlines for quick turnaround and provide engaged, client-focused, Just-in-Time support for sales partners
• Provide research and administrative assistance across multiple tasks and tools
• Understand tasks set by sales organization to enable efficient research and investigation of clients and prospects
• Collaborate with CRM to update sales accounts, opportunities, campaigns and proposals using Salesforce
• Develop understanding of key sales data sources to produce meaningful reporting and identify data gaps
• Leverage tools to improve processes and support seller efficiency
• Perform ad-hoc analysis on exploratory data sets to identify trends
• Prepare research, reporting, analysis, and communications to support sales leaders
• Collaborate with SMEs to map to-be processes and improvements

Skills

CRM analytics

Data analysis

Project management

Leadership

Communication

Problem-solving

Fast-paced environment

Education

Bachelor's degree in business/marketing/analytics

Tools

Salesforce

Oracle

Microsoft Office

SQL

Job description

Job Description:

• Successfully manage workload and deadlines for quick turnaround and provide highly engaged, client focused, Just-in-Time support for sales partners
• Provide research and administrative assistance across multiple tasks and tools.
• Understand underlying tasks set by sales organization to enable more efficient and thorough research and investigation of clients and prospects
• Proactively maintain, manage, communicate, and update sales accounts, opportunities, campaigns and proposals using CRM system (Salesforce.com), review required documentations and initiate follow up as needed
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting, presentations and to identify workarounds to address gaps in data, sourcing or dependencies (i.e. SFDC, Oracle)
• Leverage various tools to improve and enhance current and new processes to support seller & internal efficiency
• Perform ad-hoc analysis using exploratory data sets to identify meaningful relationships, patterns or trends
• Prepare key research, reporting, analysis, and communications to support sales leaders
• Identify and provide recommendations on how to improve the workflow required in performing compliance activities and audit
• Collaborate closely with functional ecosystem SMEs to gain a thorough understanding of current state and map clear recommendation of to-be process improvements

Qualifications

• Relationship builder and connector, ability to strive in fast-paced evolving work environment
• Bring an analytical and problem-solving mindset to standard challenges
• Data analysis, project management, team and organizational Leadership
• Strong operating and analytical skills; strategic thinker, flexible and creative
• Ability to quickly understand and digest business process to support in process improvement
• Affinity for fast-paced, project-oriented work environment
• Excellent interpersonal, oral and written communication skills, work effectively in cross-functional and matrix teams

Requirements

• Bachelors degree in business administration, Marketing, Analytics or related field
• 2+ years experience in CRM-based Analytics, Business reporting, Data Management/Utilization, Process Improvement and/or Operations experience
• Prior experience with CRM platforms and competency in Microsoft Office Suite
• Prior working knowledge of data aggregation and querying a plus