WWCO-DAD SBS 171909

Automatic Data Processing, Inc.; Rangareddy; On-site; INR 500,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an analytical CRM Analytics Specialist to manage workloads, meet deadlines, and provide client-focused, just-in-time support for sales partners.

You will research, assemble, and present data across Salesforce, Oracle, and other sources to enable thorough client research and informed proposals. The ideal candidate will have 2+ years in CRM analytics, data management, and process improvement, with strong Microsoft Office skills and proven ability to work

Qualifications

• Bachelor's degree in business administration, marketing, analytics or related field.
• 2+ years experience in CRM-based analytics, business reporting, data management/utilization, process improvement and/or operations.
• Prior experience with CRM platforms and competency in Microsoft Office Suite.
• Prior working knowledge of data aggregation and querying a plus.

Responsibilities

• Manage workload and deadlines for quick turnaround and provide client-focused, just-in-time support for sales partners.
• Provide research and administrative assistance across multiple tasks and tools.
• Understand tasks set by sales organization to enable efficient research and investigation of clients and prospects.
• Maintain and update sales accounts, opportunities, campaigns and proposals using CRM system (Salesforce), and initiate follow up as needed.
• Develop understanding of key sales data sources to produce meaningful reporting and identify data gaps.
• Leverage tools to improve processes supporting seller and internal efficiency.
• Perform ad-hoc analysis using exploratory data sets to identify patterns or trends.
• Prepare research, reporting, analysis, and communications to support sales leaders.
• Identify recommendations to improve workflow in compliance activities and audits.
• Collaborate with SMEs to map to-be processes and improvements.

Skills

Relationship builder

Analytical mindset

Data analysis

Project management

Leadership

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in business administration, Marketing, Analytics or related field

Tools

Salesforce

Oracle

Microsoft Office

Job description

Job Description:

• Successfully manage workload and deadlines for quick turnaround and provide highly engaged, client focused, Just-in-Time support for sales partners
• Provide research and administrative assistance across multiple tasks and tools.
• Understand underlying tasks set by sales organization to enable more efficient and thorough research and investigation of clients and prospects
• Proactively maintain, manage, communicate, and update sales accounts, opportunities, campaigns and proposals using CRM system (Salesforce.com), review required documentations and initiate follow up as needed
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting, presentations and to identify workarounds to address gaps in data, sourcing or dependencies (i.e. SFDC, Oracle)
• Leverage various tools to improve and enhance current and new processes to support seller & internal efficiency
• Perform ad-hoc analysis using exploratory data sets to identify meaningful relationships, patterns or trends
• Prepare key research, reporting, analysis, and communications to support sales leaders
• Identify and provide recommendations on how to improve the workflow required in performing compliance activities and audit
• Collaborate closely with functional ecosystem SMEs to gain a thorough understanding of current state and map clear recommendation of to-be process improvements

Qualifications

• Relationship builder and connector, ability to strive in fast-paced evolving work environment
• Bring an analytical and problem-solving mindset to standard challenges
• Data analysis, project management, team and organizational Leadership
• Strong operating and analytical skills; strategic thinker, flexible and creative
• Ability to quickly understand and digest business process to support in process improvement
• Affinity for fast-paced, project-oriented work environment
• Excellent interpersonal, oral and written communication skills, work effectively in cross-functional and matrix teams

Requirements

• Bachelors degree in business administration, Marketing, Analytics or related field
• 2+ years experience in CRM-based Analytics, Business reporting, Data Management/Utilization, Process Improvement and/or Operations experience
• Prior experience with CRM platforms and competency in Microsoft Office Suite
• Prior working knowledge of data aggregation and querying a plus