Community Ambassador

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

JLL is seeking a Workspace Experience Enabler for Work Dynamics in Hyderabad to create a delightful, customer-centric experience for occupants of a large upscale office. You will be the single point of contact on office floors for daily workspace needs.

The ideal candidate has a bachelor’s degree in hotel management or related field, 1–3 years in hospitality or coworking spaces, and strong MS Office skills with excellent verbal and written communication.

Qualifications

• Bachelor’s degree in Hotel Management, business or related field.
• 1–3 years hospitality experience in hotel, aviation or coworking spaces.
• Fast-paced environment; adaptable to changing client needs.
• Proficient in MS Office suite.
• Excellent verbal and written communication.

Responsibilities

• Establish direct relationships with office employees.
• Serve as single point of contact for workspace changes.
• Respond to service tickets and feedback within SLA.
• Report observations on guideline misalignment to teams.
• Plan employee engagement events per client expectations.
• Consolidate feedback for management on improvements.
• Drive client-specific initiatives and technology roll-outs.
• Ensure operations align with financial controls.

Skills

Verbal and written communication

Adaptability

Education

Bachelor’s degree in Hotel Management or related field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description Workspace Experience Enabler Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 48

Privacy Statement

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Equal Opportunity & Accommodation

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.