Workplace Experience Lead

Jones Lang LaSalle Incorporated; Chennai; Presencial; INR 2.500.000 - 4.000.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Lead to create engaging, productive work environments at client sites in Chennai. You will lead a team of Workplace Ambassadors, ensuring hospitality standards, seamless operations, and strong stakeholder collaboration that aligns with client culture.

The role emphasizes leadership, relationship management, and program design to enhance employee experience and office utilization while maintaining compliance and cost efficiency.

Formación

• Bachelor's degree in Hotel Management, Hospitality, Business Admin, Facilities Management, or related discipline.
• 8+ years in Workplace Experience, Hospitality, Facilities Management, or Customer Success.
• Minimum 2 years of people management leading frontline teams.
• Experience in corporate environments, managed services, or outsourced accounts.

Responsabilidades

• Act as primary point of contact for workplace experience services and translate client objectives into initiatives.
• Lead and develop a team of Workplace Ambassadors across locations.
• Design programs to improve employee engagement and office utilization.
• Oversee daily operations to maintain a safe, welcoming environment.
• Capture feedback, analyze trends, and present recommendations to stakeholders.
• Ensure compliance with health, safety, and data privacy requirements.
• Manage budgets, event spend, and vendor services; optimize manpower planning.

Conocimientos

Stakeholder management

Leadership

Communication (verbal/written)

Service excellence

Multi-tasking

Problem solving

Attention to detail

MS Office / workplace tech

Educación

Bachelor's degree in Hotel/ Hospitality / Business / Facilities Management

Herramientas

Visitor Management Systems

Desk Booking Platforms

Space Management Tools

ServiceNow

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Find your next move at JLL and build a fulfilling career.

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success.

Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity.

About JLL

At JLL, we empower our people to shape a brighter way. We recognize and celebrate individuality while providing the opportunities, resources, and support needed to build a rewarding career.

Whether you are looking to expand your expertise, take on new challenges, or grow into leadership roles, JLL offers a platform where you can thrive and make a meaningful impact.

Position Summary

The Workplace Experience Lead serves as the face of the workplace and is responsible for delivering an exceptional employee and visitor experience at our client location.

This role leads a team of Workplace Ambassadors, ensuring that workplace services, hospitality programs, employee engagement initiatives, and day-to-day operations align with the client's culture, business objectives, and JLL's service excellence standards.

The ideal candidate combines hospitality, facilities management, people leadership, stakeholder management, and workplace strategy expertise to create engaging, productive, and human-centered work environments.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for workplace experience services.
• Understand client objectives and translate them into workplace experience initiatives and service improvements.
• Conduct regular Conduct regular business reviews and provide recommendations to enhance employee satisfaction.

Team Leadership & Development

• Lead, coach, and manage a team of Workplace Ambassadors across assigned locations.
• Drive a culture of hospitality, accountability, inclusion, and service excellence.
• Conduct performance reviews, mentoring, training, and succession planning.
• Ensure team readiness and adherence to service standards, policies, and procedures.

Workplace Experience & Engagement

• Design and execute workplace programs that improve employee engagement and office utilization.
• Manage employee-facing initiatives including: New hire onboarding experiences Office tours and orientation programs Wellness and wellbeing events Recognition and appreciation programs Learning and community engagement activities Cultural and festive celebrations.
• Deliver memorable experiences that strengthen the client's employer brand.

Operational Excellence

• Oversee daily workplace operations to ensure a safe, functional, and welcoming environment.
• Monitor office readiness, housekeeping, front-of-house services, meeting room management, and visitor experience.
• Partner with Engineering, Facilities, Security, and Vendor teams to resolve operational issues promptly.
• Ensure compliance with workplace standards, branding guidelines, and service level agreements (SLAs).

Service Analytics & Continuous Improvement

• Capture employee feedback through surveys, direct interactions, and workplace insights.
• Analyze trends and identify opportunities to improve workplace programs and service delivery.
• Prepare performance dashboards and present recommendations to stakeholders.
• Implement best practices that drive employee satisfaction and operational efficiency.

Compliance & Governance

• Ensure compliance with health, safety, environmental, and data privacy requirements.
• Support audits, risk assessments, and workplace inspections.
• Maintain documentation, SOPs, and operational records in accordance with company standards.

Budget & Resource Management

• Manage workplace experience budgets, event spend, consumables, and vendor services.
• Track expenses and identify cost‑saving opportunities without compromising service quality.
• Optimize manpower planning and resource allocation across sites.

Required Qualifications

• Bachelor's Degree in Hotel Management / Hospitality Management, Business Administration, Facilities Management, or related discipline.
• 8+ years of experience in Workplace Experience, Hospitality, Corporate Services, Facilities Management, Employee Experience, or Customer Success.
• Minimum 2 years of people management experience leading frontline or customer‑facing teams.
• Experience working in corporate environments, managed services, or outsourced client accounts.
• Strong understanding of workplace operations, hospitality standards, and employee engagement practices.

Desired Skills & Competencies

• Exceptional stakeholder management and relationship‑building skills.
• Strong verbal and written communication skills.
• Proven leadership and team development capabilities.
• Customer‑centric mindset with a passion for service excellence.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and decision‑making skills.
• High attention to detail and execution excellence.
• Proficiency in Microsoft Office Suite and workplace technology platforms.

Familiarity with:

• Visitor Management Systems
• Desk Booking Platforms
• Space Management Tools
• Service Request Platforms (e.g., ServiceNow)

Key Performance Indicators (KPIs)

• Employee Satisfaction Scores
• Client Satisfaction Ratings
• Workplace Service SLA Achievement
• Event Execution & Engagement Metrics
• Issue Resolution Time
• Team Performance & Retention
• Compliance & Audit Scores
• Budget Adherence

Why This Role Matters

As the Workplace Experience Lead, you will shape how employees experience the workplace every day. Your leadership will transform office spaces into vibrant, engaging, and productive environments that foster collaboration, strengthen culture, and enhance employee wellbeing. Through exceptional service and thoughtful workplace design, you will play a critical role in supporting both client success and JLL's commitment to excellence.

Location

Location: On-site -Chennai, TN

Schedule

Scheduled Weekly Hours: 48