Workplace Experience Enabler

Jones Lang LaSalle Incorporated; India; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

Jones Lang LaSalle in Bengaluru is seeking a Workplace Experience Enabler to ensure services meet agreed standards and support occupant and guest experience daily.

You will manage day-to-day workplace delivery, coordinate vendors, monitor SLAs/KPIs, and drive continuous improvement while ensuring safety and compliance.

Qualifications

• Detail focused and proactive in nature.
• Demonstrates reliability and trustworthiness.
• Openness to new ideas and willingness to challenge the status quo.

Responsibilities

• Implement service tasks, procedures and policies and measure performance.
• Review and monitor vendors to ensure contractual obligations are met.
• Provide comprehensive workplace management for the office premises.
• Assist with risk assessments and incident reporting.
• Coordinate, manage and oversee vendors for a wide range of services.
• Ensure SLAs and KPIs are met and drive continuous improvement.

Skills

Detail oriented

Self-motivated

Honesty & integrity

Open to new ideas

Job description

Workplace Experience Enabler

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision to maintain this alignment.

Transforming to the Workplace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention detail
• Ensures resets back to agreed format, including owning Clean Desk policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace

Operations Management

• Functional operational control to deliver excellence every time
• Implement service tasks, procedures and policies and measure performance
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Provide comprehensive workplace management for the office premises
• Implement and manage the change control process
• Resolve user\'s complaints and concerns with solutions and follow up
• Be able to resolve problems or improve operations
• Implementation of service task, procedures and policies
• Prepare risk assessments for self-delivery
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Coordinate, manage and oversee vendors to perform a wide range of workplace related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client’s Property Services SharePoint
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs

Sound like you?

Other Personal Characteristics

• Detail focused and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location & Hours

Location: On-site – Bengaluru, KA
Scheduled Weekly Hours: 48

Equal Opportunity & Accessibility

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For further information, visit jll.com.