Assistant Manager - Workplace Experience and Facilities Management

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Bengaluru seeks an Assistant Manager – Workplace Experience & Workspace Delivery to lead housekeeping staff and elevate occupant experiences.

You will oversee daily operations, enforce SOPs, manage vendors, and drive continuous improvement while ensuring service excellence and stakeholder satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management, or related field.
• Minimum 3–6 years of progressive experience in hospitality, facilities management, soft services, hotel housekeeping, or workplace services.
• At least 2 years of team leadership or supervisory experience.

Responsibilities

• Lead Workplace Experience Enablers and housekeeping staff, providing coaching and performance feedback.
• Oversee daily workplace and housekeeping operations to ensure service reliability and quality.
• Manage vendor relationships and contracts, ensuring SLAs are met and KPIs tracked.
• Coordinate with security, facilities, and other stakeholders during emergencies and service incidents.
• Develop process improvements to enhance efficiency and occupant experience.

Skills

Team leadership

Communication

Customer service

Workplace analytics

Education

Bachelor’s degree in Hospitality Management

Tools

MS Office

Job description

Assistant Manager – Workplace Experience & Workspace Delivery

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Assistant Manager – Workplace Experience & Workspace Delivery serves as a strategic operational leader, overseeing and elevating workplace services and day-to-day housekeeping operations to achieve exceptional occupant and guest experiences. This role combines hands‑on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem‑solving, and continuous improvement initiatives. Working within Work Dynamics (Integrated Facilities Management), the position maintains a large, modern and upscale office, enforces quality assurance for cleanliness, and ensures alignment with the Workspace Experience team to create Employee Delight with agility of mind. The role requires a service‑minded professional who can balance operational efficiency with the human‑centered approach needed to create workplace environments that truly delight users.

Key Responsibilities

• Team Leadership & Development
• Lead, mentor, and develop Workplace Experience Enablers and housekeeping staff, providing coaching, performance feedback, and professional growth opportunities
• Establish clear performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria
• Foster a culture of service excellence, attention to detail, and continuous learning within the workplace services team
• Coordinate team schedules, workload distribution, and coverage to ensure seamless service delivery across all operating hours
• Assign team members duties and inspect work for conformance to prescribed standards of cleanliness
• Support team members in resolving complex occupant requests and challenging operational situations
• Operational Excellence Management
• Oversee daily workplace and housekeeping operations to ensure “works every time” reliability across all service touchpoints
• Monitor and audit compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) across all workplace services
• Conduct regular quality assessments and spot‑checks of both internal team performance and vendor service delivery
• Implement and manage change control processes, ensuring all modifications are properly documented and communicated
• Oversee Clear Deck policy enforcement, lost property processes, and comprehensive reporting to Workplace Experience teams for stakeholder communication
• Schedule cleaning of carpets, upholstery, deep cleaning projects, window cleaning, and periodic major cleaning projects
• Ensure proper key control procedures are utilised by staff
• Vendor Management & Contract Oversight
• Manage relationships with multiple service providers, ensuring contractual obligations are consistently met
• Evaluate vendor performance against established KPIs and SLAs , implementing corrective actions when necessary
• Coordinate vendor activities to minimize disruption to occupants while maintaining service quality standards
• Coordinate with specialist vendors including Pest Control, Horticulture, Floor Maintenance, and Facade Maintenance
• Investigate concerns regarding housekeeping service and equipment, and take corrective action
• Review and assess operational and technical site requirements to ensure contracts provide necessary supplies and services
• Inventory cleaning supplies and order to ensure adequate stock levels
• Submit requests for repair and periodic maintenance of cleaning equipment
• Schedule and complete all PPM (Planned Preventive Maintenance) works and audit works completed by vendors under AMC contracts
• Negotiate service improvements and cost optimizations within established procurement guidelines
• Strategic Operations & Continuous Improvement
• Analyze operational data and performance metrics to identify trends, opportunities, and areas for enhancement
• Develop and implement process improvements that enhance efficiency while maintaining or improving service quality
• Lead cost optimization initiatives with a value‑driven mindset, balancing budget consciousness with service excellence
• Prepare comprehensive risk assessments for self‑delivered services and ensure appropriate mitigation strategies
• Maintain current and accurate information within Client Property Services SharePoint systems
• Emergency Response & Critical Incident Management
• Serve as escalation point for after‑hours critical issues and emergency situations
• Lead incident response coordination, ensuring proper documentation, communication, and follow‑up actions
• Establish and maintain emergency protocols, ensuring team readiness for various scenarios
• Report building incidents through established escalation channels with appropriate measures and solutions
• Coordinate with security, facilities, and other stakeholders during emergency situations
• Customer Experience & Stakeholder Communication
• Resolve complex occupant complaints and concerns, ensuring satisfactory outcomes and proper follow‑up
• Maintain proactive communication with Workplace Experience Site Leads regarding operational performance, risks, and opportunities
• Maintain clear, efficient communication and coordination with engineering and front‑of‑house teams
• Collaborate with Lines of Business (LOBs) to understand evolving workplace needs and adjust service delivery accordingly
• Champion the employee delight philosophy, ensuring all team interactions reflect a commitment to exceptional service
• Conduct regular occupant feedback sessions and implement improvements based on user input

Required Qualifications

• Education & Experience
• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management, or related field
• Minimum 3–6 years of progressive experience in hospitality, facilities management, soft services, hotel housekeeping, or workplace services
• At least 2 years of team leadership or supervisory experience, preferably in service-oriented environments
• Demonstrated experience managing vendor relationships and service contracts
• Core Competencies
• Exceptional verbal and written communication skills with ability to interact professionally with all organizational levels
• Proven ability to lead teams, manage performance, and develop talent in fast‑paced service environments
• Experience with workplace technology systems, reporting tools, and data analysis
• Proficient in MS Office suite
• Personal Attributes
• Service excellence mindset with genuine commitment to creating positive workplace experiences
• An eye for detail and the ability to effectively deal with clients, other departments, and housekeeping staff
• Adaptable and open to new ideas with willingness to challenge existing processes for improvement; versatile in meeting client changing needs
• Strong organizational skills with ability to manage multiple priorities and competing demands
• Proactive approach to identifying and addressing potential issues before they impact occupant experience

Location

Location: On‑site – Bengaluru, KA Scheduled Weekly Hours: 0

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation.