Workplace Coordinator

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram is seeking a Workplace Coordinator to oversee soft services operations and act as the main liaison between the client, vendors, and occupants. You will supervise janitorial, waste management, and amenities, while ensuring service quality and safety across the workplace.

You will conduct daily inspections, manage contractors, and handle occupant requests via CMMS and workplace apps, aiming for seamless, high‑standard daily operations.

Qualifications

• Associate's degree in Facilities Management, Business Administration, or Hospitality.
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
• Experience with workplace experience platforms, employee apps, or IWMS.
• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships.
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards.
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor.
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel).
• Hands-on approach with willingness to conduct inspections and walk buildings extensively.

Responsibilities

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control.
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using checklists.
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance and scheduling.
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, and vending services.
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching work orders.
• Oversee waste management and recycling programs, track schedules and sustainability metrics.
• Schedule and coordinate pest control services, deep cleans, and seasonal activities.
• Maintain inventory of cleaning supplies and consumables; process purchase orders.
• Generate inspection reports highlighting deficiencies and trends to support improvement.

Skills

Facilities coordination

Vendor management

Customer service

Communication

Multi-tasking

Education

Associate's degree in Facilities Management or related

Tools

CMMS

IWMS

MS Office

Outlook

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Coordinator, you'll be the face of exceptional service delivery for one of our most valued clients, creating an environment where people can do their best work every day. In this role, you'll coordinate and oversee soft services operations—from janitorial cleaning and waste management to hospitality services, and workplace amenities—ensuring every touchpoint reflects the highest standards of professionalism and care. You'll act as the primary liaison between our client, service providers, and building occupants, conducting daily inspections, managing vendor performance, and solving problems before they arise. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position puts you right at the heart of that mission.

What sets JLL apart:

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues, contractors, and stakeholders to deliver seamless workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to integrated facilities management, sustainability initiatives, and the commercial real estate industry's most forward-thinking practices.

What your day-to-day will look like:

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well stocked and organized
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity‑related work orders while tracking completion and satisfaction
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals
• Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans
• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels
• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data‑driven decision making and continuous improvement

Required qualifications:

• Associate's degree in Facilities Management, Business Administration, or Hospitality
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS)
• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel)
• Hands‑on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day

Location: On-site –Gurugram, HR

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

JLL is a leading global commercial real estate and investment management company, helping clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.