Senior Facility Executive

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a proficient Workplace Experience professional in Hyderabad to manage front-of-house operations and employee support services. You will oversee reception, pantry, housekeeping, and hospitality, coordinating multiple vendors to deliver excellent service in a 48-hour weekly schedule.

The role emphasizes enhancing employee satisfaction, safety, and facility standards while driving continuous improvements in workplace experience and operations.

Qualifications

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.

Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.

Skills

Workplace Experience

Facilities Management

Hospitality

Administration

Customer Service

Stakeholder Management

MS Office

Tools

Workplace management tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

Responsible for delivering a seamless workplace experience through effective management of front-of-house operations, employee services, hospitality, workplace amenities, and vendor coordination to enhance employee satisfaction and operational excellence.

Key Requirements

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.

Key Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.

Key Deliverables

• High employee and visitor satisfaction scores.
• Timely closure of workplace service requests within SLA.
• Consistent quality of hospitality and workplace services.
• Successful execution of employee engagement events and executive visits.
• Vendor SLA compliance and service quality targets achieved.
• Safe, clean and well-maintained office environment.
• Continuous improvement in workplace experience and operational efficiency.

Location

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours

Scheduled Weekly Hours: 48

Job Tags

Job Tags: Hiring

Equal Opportunity Statement

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Accommodation request

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].

Company Information

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.