Senior Facilities Services Co-ordinator

JLL; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL in India is seeking a Senior Facilities Coordinator to join our Gurgaon team, delivering onsite facilities management for leading technology clients. You will partner with the Site Manager, perform inspections, manage vendor relationships and ensure safety and efficiency across multiple sites.

You will craft clear reports in Excel and PowerPoint, drive cost-saving initiatives, and provide front-desk and admin support while maintaining strong client satisfaction and adherence to KPIs and SLAs.

Qualifications

• Experience in facilities, property management, or hospitality.
• Understanding of local occupational health and safety requirements.
• Proven project execution with strong stakeholder communication.

Responsibilities

• Provide onsite support and act as Site Manager's right hand.
• Perform routine site inspections and suggest proactive cost-saving improvements.
• Craft reports and presentations to communicate insights to stakeholders.
• Lend admin support including front desk duties and coordination.
• Ensure KPIs and SLAs are met.

Skills

Exceptional organizational skills

Data and GAP Analysis

Excel & PPT

Proactive Problem Solving

Communication skills

Teamwork

Client focus

Tools

Microsoft Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Integrated Senior Facilities Management – Leading Global Technology company

(India)

Here in Gurgaon, we manage multiple sites, hosting over 2000 people.

Our client’s mission “to organize the world’s information and make it universally accessible and useful” has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client’s success: occupying65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the world’s most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained and analyze the gaps and come back with proactive solutions . Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Be innovative and deep diver to work proactively on the requirement .

Craft compelling reports and presentations in Excel and PowerPoint to effectively communicate insights and recommendations to stakeholders at all levels.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :-

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested

. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be a:

Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding oflocal occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the Senior Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile, even when times get rough occasionally.

Key Competencies:

• Exceptional organizational skills with a keen eye for detail.
• Data and GAP Analysis Expertise: A passion for leveraging data to drive insights and inform decision-making. uncovering hidden insights through thorough data analysis and identifying the gaps as deep diver
• Excel & PPT Expert: The ability to create clear, concise, and impactful reports and presentations and data.
• Proactive Problem Solver: The ability to identify and address challenges before they arise.
• Excellent communication and interpersonal skills to build strong relationships with stakeholders and business at all levels.
• A passion for service excellence and exceeding client expectations with great thinking and proactive approach .
• Photography and videography skills to capture workplace events, projects, employee engagement activities, and create compelling visual content for internal communications
• Proven experience in facilities, property management, hospitality, or a related field.
• Understanding of local occupational health and safety requirements, critical facilities, and vendor management and Labour compliance .

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.