Workplace Coordinator

JLL; Gurugram District; On-site; INR 420,000 - 650,000; Full time

Job summary

JLL in Gurugram, India is seeking a Workplace Coordinator to manage soft services, vendor coordination, and facilities operations. You will ensure pristine workplace standards, coordinate daily services, and act as the primary liaison with clients, contractors, and occupants.

This role emphasizes reliability and proactive issue resolution. Ideal candidates have 3–5 years in facilities coordination, strong organizational abilities, and familiarity with CMMS or IWMS.

Qualifications

• Associate's degree in Facilities Management, Business Administration, or Hospitality.
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS).
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel).

Responsibilities

• Coordinate daily soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals
• Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans
• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels
• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement

Skills

Organizational skills

Attention to detail

Communication skills

Customer service orientation

Education

Associate's degree in Facilities Management, Business Administration, or Hospitality

Tools

CMMS / IWMS

Microsoft Office Suite

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Coordinator, you'll be the face of exceptional service delivery for one of our most valued clients, creating an environment where people can do their best work every day. In this role, you'll coordinate and oversee soft services operations—from janitorial cleaning and waste management to hospitality services, and workplace amenities—ensuring every touchpoint reflects the highest standards of professionalism and care. You'll act as the primary liaison between our client, service providers, and building occupants, conducting daily inspections, managing vendor performance, and solving problems before they arise. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position puts you right at the heart of that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues, contractors, and stakeholders to deliver seamless workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to integrated facilities management, sustainability initiatives, and the commercial real estate industry's most forward-thinking practices.

What your day-to-day will look like:

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment


• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards


• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed


• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized


• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction


• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals


• Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans


• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels


• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement

Required qualifications:

• Associate's degree in Facilities Management, Business Administration, or Hospitality


• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments


• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS)


• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously


• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards


• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor


• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel)


• Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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