Back Office Supervisor

Datamark, Inc.; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading service delivery company in Thane is seeking a proactive Back Office Supervisor to manage daily operations and lead a dynamic team. The ideal candidate will possess strong leadership and client-handling skills, with experience in report generation and roster management for rotational shifts. This role offers an opportunity to contribute to process improvements and enhance service quality in a fast-paced environment.

Qualifications

• Proven experience in a leadership role (Team Leader/Supervisor).
• Strong organizational and multitasking skills.
• Proficient in MS Excel and report generation tools.
• Excellent communication and interpersonal skills.
• Experience in managing rotational shifts and flexible schedules.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Supervise, mentor, and motivate a team to achieve performance targets.
• Serve as the primary point of contact for client communication.
• Create and maintain accurate reports on team performance and KPIs.
• Develop and manage team rosters for optimal shift coverage.
• Conduct regular performance reviews and provide feedback.
• Identify areas for process improvement and implement changes.
• Address and resolve team conflicts effectively.

Job description

Job Title:

Back Office Supervisor

Location:

Thane

Shift:

Rotational Shifts

Working Days:

5 Days a Week (2 Days Off)

Job Summary:

We are seeking a proactive and experienced Team Leader to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities:

• Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
• Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
• Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
• Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
• Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
• Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
• Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Qualifications:

• Proven experience in a leadership role (Team Leader/Supervisor)
• Strong organizational and multitasking skills
• Proficient in MS Excel and report generation tools
• Excellent communication and interpersonal skills
• Experience in managing rotational shifts and flexible schedules
• Ability to work in a fast-paced, target-driven environment