Workflow Consultant

Capgemini; Chennai District; Remote; INR 1,800,000 - 3,200,000; Full time

Job summary

Capgemini is seeking a seasoned Workflow Consultant in India to design, implement and optimize enterprise workflows across platforms including ServiceNow, SAP SuccessFactors, and Salesforce. You will drive process improvements, work with global teams, and contribute to digital workplace transformations with a strong BPM background.

The role emphasizes agile delivery, ITIL-aligned governance, and exposure to low-code/no-code tools, with a focus on delivering scalable solutions within Capgemini’s

Qualifications

• 8–10 years in workflow consulting or BPM on enterprise platforms.
• Experience supporting workflow automation, service delivery, and process transformation initiatives.
• Familiar with Agile, ITIL, and change management processes.

Responsibilities

• Design, implement, support, and optimize business workflows across platforms like ServiceNow and SAP SF.
• Collaborate with global stakeholders across multiple business functions.
• Apply process improvement methodologies and automation best practices.

Skills

Workflow consulting

Business process management

Stakeholder management

ITIL/Agile familiarity

Low-code/no-code automation

Education

Bachelor’s in IT/CS/Engineering

Master’s in IT/IS (advantage)

Tools

ServiceNow

SAP SuccessFactors

Salesforce

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleWe are looking for Workflow Consultant, and you will be responsible for designing, implementing, supporting, and optimizing business workflows across enterprise platforms such as ServiceNow (SNOW), SAP SuccessFactors (SF), and other workflow automation solutions.In this role you will play a key role in:Strong understanding of workflow management and business process automation concepts.Experience working with: ServiceNow (SNOW), SAP SuccessFactors (SF), IT Service Management (ITSM), Salesforce, Service Request & Case Management, Workflow Automation Platforms, Business Rules & Approval Frameworks, Knowledge Management ProcessesUnderstanding process design methodologies and workflow governance.Familiarity with IT, Shared Services, and Operations processes.Knowledge of Agile, DevOps, and ITIL frameworks is preferred.Exposure to low-code/no-code automation platforms is an added advantage.Your Profile8-10 years of experience in workflow consulting, business process management, ServiceNow, SuccessFactors, Salesforce or related enterprise platforms.Experience supporting workflow automation, service delivery, and process transformation initiatives.Strong understanding of shared services operations, and enterprise workflow management.Experience working with global stakeholders across multiple business functions.Knowledge of process improvement methodologies and automation best practice.Familiarity with Agile delivery models and change management processes.Experience supporting digital workplace, employee experience, or service transformation programs is highly desirable.Bachelor’s degree in information technology, Computer Science, Business Administration, Engineering, or related discipline.Master’s degree in business administration, Information Systems or related fields is an advantage.WHAT YOU'LL LOVE ABOUT WORKING HEREWe recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.