Workday Analyst

Aven Hospitality; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Aven Hospitality in Bengaluru is seeking an experienced HRIS Analyst to manage Workday configuration focusing on HCM, global benefits, and performance management, reporting to the Senior Manager, HRIS.

You will triage support requests, maintain data integrity, and support processes including performance reviews, ACA configuration, and Open Enrollment cycles; collaborate with HR and IT to ensure seamless HR operations.

Qualifications

• 8+ years of hands-on Workday experience, with a focus on HCM and Performance Management.
• Experience supporting or configuring performance review cycles.
• Strong customer service orientation with experience triaging and resolving support tickets.
• Strong attention to detail and data accuracy.
• Good communication and stakeholder management skills.

Responsibilities

• Monitor and triage the Workday support inbox, resolving HCM issues or routing other issues for escalation.
• Support configuration and maintenance of HCM business processes, organizational structures, and job/position data.
• Own complex Workday Benefits configuration including benefit plans, benefit groups, eligibility rules, coverage types, benefit events, enrollment event rules, passive events, evidence of insurability, rates, and coverage calculations across global populations.
• Lead Workday Performance and Talent configuration, including performance review cycles, talent processes, templates, eligibility, business processes, testing, reporting, security and production support.
• Lead ACA configuration and ongoing compliance support within Workday, including ACA eligibility, measurement and stability periods, employee status changes, 1095-C/1094-C processing, data validation, corrections, and year-end ACA reporting.
• Lead global Open Enrollment cycles end-to-end, including Workday Benefits configuration, plan and rate changes, eligibility and enrollment rules, testing, employee communications, and coordination with benefit carriers and vendors on integrations, enrollment files, and post-enrollment reconciliation.
• Apply working knowledge of calculated fields and EIBs to support data updates and reporting.
• Design and deliver new Workday functionality end-to-end, translating business requirements into scalable configuration, completing impact analysis and testing, troubleshooting cross-functional issues, and leading releases from design through production deployment.
• Document processes, common issues, and resolutions to build a knowledge base.
• Partner with HR, IT, and business stakeholders to support process improvements and system enhancements.

Skills

Workday

HCM

Performance Mgmt

Customer service

Data accuracy

Communication

Job description

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier's unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Aven Hospitality is live with Workday globally and continuing to expand the platform across HR Operations, Recruiting, People Experience, Total Rewards, and Payroll. We are seeking a hands-on Analyst, HRIS to support the day-to-day configuration and performance of the Workday environment, with a focus on HCM, Global Benefits and Performance Management. This is a core part of the global team responsible for triaging support requests, maintaining data integrity, and supporting key HR processes including the performance review cycle and other HCM processes. Reporting to the Senior Manager, HRIS, this individual will serve as a frontline resource for Workday support and process execution.

Responsibilities

• Monitor and triage the Workday support inbox, resolving HCM issues or routing other issues for escalation
• Support configuration and maintenance of HCM business processes, organizational structures, and job/position data
• Own complex Workday Benefits configuration including benefit plans, benefit groups, eligibility rules, coverage types, benefit events, enrollment event rules, passive events, evidence of insurability, rates, and coverage calculations across global populations
• Lead Workday Performance and Talent configuration, including performance review cycles, talent processes, templates, eligibility, business processes, testing, reporting, security and production support
• Lead ACA configuration and ongoing compliance support within Workday, including ACA eligibility, measurement and stability periods, employee status changes, 1095-C/1094-C processing, data validation, corrections, and year-end ACA reporting
• Lead global Open Enrollment cycles end-to-end, including Workday Benefits configuration, plan and rate changes, eligibility and enrollment rules, testing, employee communications, and coordination with benefit carriers and vendors on integrations, enrollment files, and post-enrollment reconciliation
• Apply working knowledge of calculated fields and EIBs to support data updates and reporting
• Design and deliver new Workday functionality end-to-end, translating business requirements into scalable configuration, completing impact analysis and testing, troubleshooting cross-functional issues, and leading releases from design through production deployment
• Document processes, common issues, and resolutions to build a knowledge base
• Partner with HR, IT, and business stakeholders to support process improvements and system enhancements

Qualifications

• 8+ years of hands-on Workday experience, with a focus on HCM and Performance Management
• Experience supporting or configuring performance review cycles
• Strong customer service orientation with experience triaging and resolving support tickets
• Strong attention to detail and data accuracy
• Good communication and stakeholder management skills