Work From Home Kannada/Tamil Call Support - Female, Day Shift

MNC JOBS INFO; Chennai District; Remote; INR 152,000 - 182,000; Full time

Benefits offered by this job

Work from home

Fixed day shift

Incentives for performance

Paid virtual training and onboarding

Career growth opportunities

Supportive and inclusive work culture

Job summary

MNC JOBS INFO is seeking enthusiastic and compassionate female candidates who are fluent in Kannada or Tamil to join our remote call support team. This day-shift, work-from-home role is ideal for individuals with excellent communication skills who enjoy helping others.

You will address customer queries, provide timely solutions, and ensure a positive support experience. Freshers with good communication skills are welcome to apply, with training provided and a supportive work culture.

Qualifications

• Proficiency in Kannada or Tamil (spoken and written).
• Good knowledge of English or Hindi for internal communication.
• Strong verbal communication and active listening skills.
• Ability to multitask and manage time effectively.
• Basic computer knowledge and familiarity with MS Excel, email, and chat platforms.
• Quiet and professional home working environment with good internet connectivity.

Responsibilities

• Handle inbound and outbound calls in Kannada or Tamil with professionalism and empathy.
• Resolve customer issues, answer questions, and provide accurate information about products/services.
• Maintain detailed records of customer interactions using CRM tools.
• Escalate complex issues to relevant departments for prompt resolution.
• Follow up with customers to ensure complete satisfaction and issue resolution.
• Adhere to company policies and customer service standards.
• Participate in training sessions to stay updated on products, services, and procedures.

Skills

Kannada

Tamil

English

Hindi

Verbal communication

Multitasking

Basic computer knowledge

MS Excel

Email

Chat platforms

Work from home

Tools

CRM tools

Job description

Job Summary:

MNC JOBS INFO is seeking enthusiastic and compassionate female candidates who are fluent in Kannada or Tamil to join our remote call support team. This is a day-shift, work-from-home opportunity ideal for individuals with excellent communication skills who enjoy helping others. You will be responsible for addressing customer queries, offering timely solutions, and ensuring a positive support experience.

Key Responsibilities:

• Handle inbound and outbound calls in Kannada or Tamil with professionalism and empathy.

• Resolve customer issues, answer questions, and provide accurate information about products/services.

• Maintain detailed records of customer interactions using CRM tools.

• Escalate complex issues to relevant departments for prompt resolution.

• Follow up with customers to ensure complete satisfaction and issue resolution.

• Adhere to company policies and customer service standards.

• Participate in training sessions to stay updated on products, services, and procedures.

Required Skills and Qualifications:

• Proficiency in Kannada or Tamil (spoken and written).

• Good knowledge of English or Hindi for internal communication.

• Strong verbal communication and active listening skills.

• Ability to multitask and manage time effectively.

• Basic computer knowledge and familiarity with tools like MS Excel, email, and chat platforms.

• Quiet and professional home working environment with good internet connectivity.

Experience:

• 0 to 2 years of experience in customer service, telecalling, or call center roles.

• Freshers with good communication skills are welcome to apply.

• Previous work-from-home experience is a plus but not mandatory.

Working Hours:

• Day Shift: 9:00 AM to 6:00 PM (Monday to Saturday)

• Sunday is fixed off.

• Flexible scheduling may be offered for high performers.

Knowledge, Skills, and Abilities:

• Customer-oriented attitude with a focus on problem-solving.

• Ability to work independently with minimal supervision.

• Patience, empathy, and ability to remain calm under pressure.

• Understanding of customer service principles and practices.

• Adaptability to learn new tools and processes quickly.

Benefits:

• Work from the comfort of your home.

• Fixed day shift – perfect for maintaining work-life balance.

• Attractive monthly salary with incentives for performance.

• Paid virtual training and onboarding.

• Career growth opportunities within the organization.

• Supportive and inclusive work culture for female professionals.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering women and providing a platform for professional development. Our flexible work-from-home roles are designed to promote career growth while ensuring a healthy work-life balance. Join our dedicated support team and be part of an organization that values communication, collaboration, and compassion.