Windows L2

Eagle Information Systems; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Eagle Information Systems is seeking a Windows L2 Support Engineer to manage and support Windows Server infrastructure, Active Directory, DNS, DHCP, Group Policy, and related services. The role covers incident, service request, change management, RCA, patching, DR activities, and continuous service improvement.

The candidate will handle AD replication monitoring, backup/restore, ADCS maintenance, and CSI initiatives while maintaining SOPs and knowledge bases.

Qualifications

• We are seeking an experienced Windows L2 Support Engineer with 4–8 years of experience.
• Graduate in any stream is required.
• Work mode: Onsite or as per client requirement.

Responsibilities

• Provide L2 support for Windows Server infrastructure and enterprise services.
• Handle Incident, Service Request (SR), and Change Management activities.
• Perform patching, event log analysis, performance monitoring, and troubleshooting.
• Manage Active Directory, DNS, DHCP, and Group Policy.
• Perform AD replication monitoring, backup/restoration, and service reconfiguration.
• Support ADCS maintenance and troubleshooting.
• Analyze repeat incidents and prepare detailed RCA.
• Prepare MIR and coordinate with relevant teams.
• Support cluster and file server environments.
• Perform availability, capacity, and risk analysis.
• Participate in DR drill planning and execution.
• Identify and implement CSI initiatives.
• Maintain SOPs, MOPs, and Knowledge Base (KBase) documents.
• Coordinate with OEM/vendors for issues and escalations.
• Follow defined operational, security, and change-management procedures.

Skills

Windows Server

Active Directory

DNS

DHCP

Group Policy

AD Replication

AD Backup & Restore

ADCS

Windows Patching

Event Log Analysis

Cluster & File Server

Performance Tuning

Incident Management

SR/Change Management

RCA

MIR

DR Drills

CSI

SOP/KBase

Vendor Coordination

Education

Graduate in any stream

Job description

Job Description Windows L2 Support Engineer

Job Title: Windows L2 Support Engineer
Level: L2
Experience: 4–8 Years
Education: Graduate in any stream
Work Mode: Onsite / As per client requirement

Job Summary

We are looking for an experienced Windows L2 Support Engineer to manage and support Windows Server infrastructure, Active Directory, DNS, DHCP, Group Policy, and related enterprise services. The role involves incident, service request and change management, troubleshooting, RCA, patching, DR activities, and continuous service improvement.

Key Responsibilities

• Provide L2 support for Windows Server infrastructure and enterprise services.
• Handle Incident, Service Request (SR), and Change Management activities.
• Perform patching, event log analysis, performance monitoring, and troubleshooting.
• Manage Active Directory, DNS, DHCP, and Group Policy.
• Perform AD replication monitoring, backup/restore, and service reconfiguration.
• Support ADCS (Active Directory Certificate Services) maintenance and troubleshooting.
• Analyze repeat incidents and prepare detailed RCA.
• Prepare MIR (Major Incident Report) and coordinate with relevant teams.
• Support cluster and file server environments.
• Perform availability, capacity, and risk analysis.
• Participate in DR drill planning and execution.
• Identify and implement CSI (Continual Service Improvement) initiatives.
• Maintain and update SOPs, MOPs, and Knowledge Base (KBase) documents.
• Coordinate with OEM/vendors for technical issues and escalations.
• Follow defined operational, security, and change-management procedures.

Required Skills

Windows Server, Active Directory, DNS, DHCP, Group Policy, AD Replication, AD Backup & Restore, ADCS, Windows Patching, Event Log Analysis, Cluster & File Server, Performance Tuning, Incident/SR/Change Management, RCA, MIR, DR Drills, Availability & Capacity Management, Risk Analysis, CSI, SOP/KBase, Vendor Coordination.