Webchat Process

JobItUs; Dadri; On-site; INR 234,360 - 357,120; Full time

Job summary

JobItUs in India is seeking a customer support executive to handle end-customer chats for sales and services. The role emphasizes quick, accurate responses and maintaining quality standards. Role includes web chat and email interactions with targets aligned to SLA.

Candidates with voice background and web chat experience for UK/US clients are preferred. Work schedule comprises 5 days with rotational week offs and requires excellent written and spoken English.

Qualifications

• Graduate with 1 year experience.
• 1-year international BPO experience voice and web chat would be preferred.
• Any customer service experience.
• Candidate should have excellent communication - written and verbal both.

Responsibilities

• Handle end-customer chats and answer queries related to sales & services.
• Ensure process transactions follow standard procedures and meet SLA targets.
• Maintain transaction quality and adhere to company policies.
• Focus on customer satisfaction, rapport building, and timely resolution of concerns.
• Perform other essential duties as directed by supervisor.

Skills

Written English

Verbal English

Customer service

Education

Graduate

Tools

Web chat

E-mailing

Job description

Job Description

• Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to sales & services as well as answering generic, non-generic specific questions related to products and services.
• Candidates with voice background & prior web chat experience with UK or US client will be preferred.
• Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable.

Essential Functions

• Ensure that the process transactions are processed as per standard procedures.
• Ensure that the assigned targets in accordance with SLA are met.
• Ensure that the quality of the transactions is in compliance with predefined parameters.
• Ensure adherence to Company Policies and Procedures.
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
• Any other essential function that may occur from time to time as directed by the Supervisor.

Eligibility:

• Graduate with 1 year experience
• 1-year international BPO experience voice and web chat would be preferred.
• Any customer service experience
• candidate should have excellent communication - written and verbal both.

Work Schedule:

5 Working days, Rotational week offs

Communication Requirement: (Blended Process)

• B2-8 on written CEF
• Excellent English communications.