Executives-Voice-Customer Service

EXL; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

EXL is seeking a customer support specialist to handle webchat interactions from our office in Uttar Pradesh, India. The role requires a minimum of 1 year of webchat experience, familiarity with MS Office, and a typing speed of 30-35 wpm with 95% accuracy.

Candidates with voice background or prior experience in UK insurance or US markets will be preferred. The ideal candidate will demonstrate strong written English (CEF B2), good judgement, ability to multitask, and a focus on quality and timely

Qualifications

• Minimum 1 year of Webchat experience is must.
• Candidates with voice background and prior web chat experience in UK insurance or US experience will be preferred.
• Knowledge of MS Office; typing speed 30-35 wpm with 95% accuracy; good business judgment and decision-making.

Skills

Webchat experience

Voice background

Education

15 years education

Job description

Education Requirements

Graduate with at least 15 years of education.

Work Experience Requirements

Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.

• Should be familiar with MS Office
• Typing speed must be between 30-35 wpm with 95% accuracy
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Webchat/Digital knowledge
• Self discipline
• Result and Customer oriented
• Adaptability and Flexibility
• CEF scores of B2 on both Written and Spoken English
• Excellent written and verbal communication skills
• Strong questioning and reasoning Skills
• Customer Service focus
• Ability to multi task, prioritize and manage daily work activities

• Good Computer navigation skills, keyboarding skills
• Should be familiar with MS Office
• Typing speed must be between 30-35 wpm with 95% accuracy
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Webchat/Digital knowledge
• Self discipline
• Result and Customer oriented
• Adaptability and Flexibility
• CEF scores of B2 on both Written and Spoken English
• Excellent written and verbal communication skills
• Good comprehension skills
• Strong questioning and reasoning Skills
• Customer Service focus
• Ability to multi task, prioritize and manage daily work activities