Web Chat Associate | Non Voice process

Talent Acquaintance; Surat; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Surat is seeking a technical support specialist to assist customers via phone, email or chat, and to troubleshoot complex issues efficiently.

You will collaborate with cross-functional teams, develop strong product knowledge, and document technical resolutions while continuously improving customer satisfaction through clear communication and timely problem solving.

Competenze

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conoscenze

Technical skills

Communication skills

Analytical skills

Troubleshooting

Cross-functional collaboration

Descrizione del lavoro

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.