Web Chat Associate | Non Voice process

Talent Acquaintance; Khordha; Vor Ort; INR 350.000 - 750.000; Vollzeit

Zusammenfassung

Talent Acquaintance is seeking a customer support specialist to deliver technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues and work with internal teams to implement effective solutions.

You will develop a strong understanding of our products and services, documenting issues and resolutions while continuously improving customer satisfaction through clear communication.

Qualifikationen

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Aufgaben

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Kenntnisse

Strong technical skills

Excellent communication

Analytical thinking

Troubleshooting

Cross-functional collaboration

Prioritization in fast-paced env

Tools

Customer support tools

Jobbeschreibung

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.