Web Chat Associate | Non Voice process

Talent Acquaintance; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support specialist to provide technical assistance to customers via phone, email or chat. You will troubleshoot and resolve complex issues while building strong product knowledge.

You will collaborate with cross-functional teams, create and maintain documentation of issues and resolutions, and continuously improve customer satisfaction through effective communication in a fast-paced environment.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem-solving

Analytical thinking

Customer empathy

Tools

CRM software

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.