Web Chat Associate | Non Voice process

Talent Acquaintance; Lucknow; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Lucknow, India, is seeking a Customer Support Specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain product knowledge to deliver effective resolutions.

The role emphasizes strong communication, analytical thinking, and the ability to work in a fast-paced environment while maintaining high customer satisfaction.

Competenze

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conoscenze

Technical skills

Communication

Problem-solving

Prioritization

Analytical skills

Troubleshooting

Team collaboration

Strumenti

Support tools

Descrizione del lavoro

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.