Web Chat Associate | Non Voice process

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Kolkata, India, is seeking a technical support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain product knowledge and documentation to enhance service quality.

The role emphasizes strong communication, analytical thinking, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Software knowledge

Communication skills

Problem solving

Analytical skills

Troubleshooting

Customer support tools

Cross-functional collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.