Web Chat Associate | Non Voice process

Talent Acquaintance; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance is seeking a capable Technical Support professional to assist customers via phone, email, or chat. You will troubleshoot complex issues, coordinate with internal teams, and document resolutions to ensure service quality.

The role requires strong technical knowledge, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. You will contribute to customer satisfaction and product understanding through clear, proactive support.

Qualifications

• Strong technical skills with knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting capabilities.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem-solving

Analytical skills

Troubleshooting

Cross-functional collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.