Infosys BPM is Hiring For Service Desk Voice Support

Infosys BPM Ltd.; Bengaluru, Pune District; On-site; INR 340,000 - 520,000; Full time

Benefits offered by this job

Extensive training & upskilling

Global brand

Fast-track career growth

Job summary

Infosys BPM is hiring for International Voice Support in Bangalore and Pune. The role requires 1-4 years of experience, a Graduate degree (15 years of education), and 100% on-site work with night/rotational US shifts.

Candidates should have fluent English, strong customer-service skills, and the ability to work in a fast-paced ICT service desk environment. Responsibilities include engaging with international customers to resolve queries, building rapport, and delivering effective solutions while

Qualifications

• Must have good communication and customer service mindset.
• Graduate with 15 years of formal education.
• 1–4 years of experience in service desk/tech support or similar roles.

Responsibilities

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows.

Skills

Fluent English

Communication skills

Customer focus

Education

Graduate

Tools

MS Office suite

Office 365

SharePoint

OneDrive for Business

Skype for Business

Microsoft Teams

Outlook 2013-19

Job description

Infosys BPM Launch Your Career in Service Desk International Voice Process

Job Location: Bangalore and Pune

Experience: 1 - 4 Years

Qualification: Graduate (15 years of formal education)

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

About the Role: We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

• 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Preferred experience in store support for areas like POS, Warehouse application support
• Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
• Basic networking knowledge

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Non-Negotiables:

• Fluent English communication is a must
• 100% Work From Office no hybrid or remote option
• Comfortable with night/rotational shifts (US time zones)

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Let's grow, together. We can't wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.Human Resources | INFY HR

www.infosysbpm.com Hyderabad / Bangalore | Pune | Mysore/ Kolkata /Global Locations

Transforming Talent | Empowering Careers

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