Warranty Support

Alois Solutions; Dadri, Chennai District, Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Alois Solutions in Dadri, Uttar Pradesh, India, is seeking a Warranty Claims Processor to receive, review, and process warranty claims in line with company policies. You will verify coverage, registration, purchase dates, and claim eligibility, and coordinate with customers and service teams.

You will track claims from submission to resolution, document root causes where applicable, process replacements, credits, or reimbursements, communicate status to stakeholders, maintain databases, and

Responsibilities

• Receive, review, and process warranty claims in accordance with company policies.
• Verify warranty coverage, product registration, purchase dates, and claim eligibility.
• Coordinate with customers, service teams, suppliers, and manufacturers to resolve warranty issues.
• Track warranty claims from submission through resolution and maintain accurate records.
• Investigate warranty failures and document root causes where applicable.
• Process warranty replacements, repairs, credits, or reimbursements.
• Communicate claim status and resolution updates to customers and internal stakeholders.
• Maintain warranty databases and ensure accurate documentation of all transactions.
• Analyze warranty claim trends and prepare reports for management.
• Collaborate with Quality, Engineering, Operations, and Customer Service teams to identify recurring product issues.

Job description

• Receive, review, and process warranty claims in accordance with company policies.
• Verify warranty coverage, product registration, purchase dates, and claim eligibility.
• Coordinate with customers, service teams, suppliers, and manufacturers to resolve warranty issues.
• Track warranty claims from submission through resolution and maintain accurate records.
• Investigate warranty failures and document root causes where applicable.
• Process warranty replacements, repairs, credits, or reimbursements.
• Communicate claim status and resolution updates to customers and internal stakeholders.
• Maintain warranty databases and ensure accurate documentation of all transactions.
• Analyze warranty claim trends and prepare reports for management.
• Collaborate with Quality, Engineering, Operations, and Customer Service teams to identify recurring product issues.