Warranty coordinator - Non motor

Autocon India Assistance & Administration; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

Autocon India Assistance & Administration is seeking a qualified professional to coordinate non-motor extended warranty sales and policy registrations, while handling warranty programs for brown & white goods, consumer electronics, and appliances.

You will liaise with dealers, OEMs, service centres, insurers and customers; manage claims lifecycle from registration to closure; monitor metrics, and prepare MIS reports. Travel for client meetings and visits is expected.

Qualifications

• 2–4 years of experience in Extended Warranty, Consumer Durable Warranty, Claims, Insurance, or Service Operations.
• Good understanding of warranty coverage, claims, exclusions, repairs/replacements, and policy administration.
• Good Excel/MIS, communication, coordination and analytical skills.
• Willingness and flexibility to travel as required

Responsibilities

• Coordinate Non-Motor Extended Warranty sales and policy registration.
• Handle warranty programs for Brown & White Goods, consumer electronics, and appliances.
• Coordinate with dealers, retailers, OEMs, service centres, insurers, and customers.
• Manage the complete claims process, including claim registration, document verification, approvals, settlements, and closures.
• Monitor sales, policy issuance, claims, TAT, and pending cases.
• Prepare and maintain MIS reports and program-wise data.
• Coordinate with internal Sales, Operations, Claims, Finance, and IT teams.
• Resolve operational and customer/partner queries within agreed TAT.

Skills

Excel/MIS

Communication

Coordination

Analytical skills

Stakeholder management

Tools

MIS

Job description

Role & responsibilities

• Coordinate Non-Motor Extended Warranty sales and policy registration.
• Handle warranty programs for Brown & White Goods, consumer electronics, and appliances.
• Coordinate with dealers, retailers, OEMs, service centres, insurers, and customers.
• Manage the complete claims process, including claim registration, document verification, approvals, settlements, and closures.
• Monitor sales, policy issuance, claims, TAT, and pending cases.
• Prepare and maintain MIS reports and program-wise data.
• Coordinate with internal Sales, Operations, Claims, Finance, and IT teams.
• Resolve operational and customer/partner queries within agreed TAT.

Willingness to travel as required for client meetings, dealer/service centre visits, business development, and operational activities

Preferred candidate profile

• 2-4 years of experience in Extended Warranty, Consumer Durable Warranty, Claims, Insurance, or Service Operations.
• Experience in Brown & White Goods warranty is highly preferred.
• Good understanding of warranty coverage, claims, exclusions, repairs/replacements, and policy administration.
• Good Excel/MIS, communication, coordination, and analytical skills.
• Ability to manage multiple programs and stakeholders independently.
• Willingness and flexibility to travel as required