Warranty Administrator

Gautam Modi Group; Mumbai; In loco; INR 268.000 - 446.000; Tempo pieno

Descrizione del lavoro

Gautam Modi Group seeks a detail-oriented Warranty Administrator for an Audi dealership in Mumbai to bridge Audi India and the workshop. You will manage warranty claims, ensure proper documentation, coordinate between technicians, parts and accounts, and monitor warranty metrics to uphold Audi standards.

You will enforce PDI procedures, maintain data accuracy, and drive timely reporting while upholding dealer and Audi guidelines.

Competenze

Mansioni

• Ensure all warranty claims are sent on time with reference numbers and reported to management.
• Maintain correct PDI documentation and update vehicle service book.
• Follow SAGA2 and ELSAPRO procedures for warranty claims.
• Raise DISS reports before submitting warranty claims.
• Update carport data and send to Audi NSC before the 5th of each month.
• Label all failed parts with R.O. number, damage number, manufacturer code, and repair date.
• Store failed parts in the designated warranty area safely and securely.
• Return parts requested back to Audi India with proper packaging and labeling.
• Coordinate effectively between technicians, parts personnel, workshop supervisor and accounts staff.
• Communicate warranty/campaign information to workshop staff via short trainings or written notes and document sessions as per dealer standards.
• As assigned by management.

Descrizione del lavoro

A Warranty Administrator at an Audi dealership acts as bridge between Audi India and the dealership & uses all the resources at his perusal to attain maximum customer satisfaction for the warranty cases.

Primary Responsibilities:

A) Warranty claims & coordination

Ensure that all warranty claims are sent on time, online with reference number recorded, reconciled and reported to management on time.

Ensure that the correct PDI process documentation exists. Updation of vehicle’s service booklet is compulsory.

Ensure to go through SAGA2 procedures and ELSAPRO for the correct claiming procedures.

Ensure that all DISS reports for all customers are raised and are all available prior to submitting warranty claims.

Ensure that the carport data is updated and sent to Audi NSC before the 5th of every month.

Ensure that all failed parts are labelled correctly with details (repair order number, Damage number, Manufacturer’s code, date of Repair and defect found).

Ensure that all failed parts are stored in the designated warranty area which is safe and secure.

Ensure that all parts requested back are returned to Audi India in proper packaging and labelling.

Ensure that high level of co-ordination is maintained between technicians, parts person, workshop supervisor and accounts staff

Ensure that all warranty / campaign related information are communicated to workshop staff either in short training sessions or written format. Document training sessions as per HSO in dealer training standards.

2) Additional Responsibilities

As and when assigned by the management

3) Measures (Reports)

Warranty cost accounting

Maintaining Audi standards for Warranty

Warranty rejection rate / Warranty audit of NSC

Car port data report

Warranty Job card / Invoice internal audit results

DISS report submissions

"Service Online" data